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Genesis of Naples

Naples, FL

Overview
Employees
Reviews
Vehicles
4.6
526 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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6780 Airport Rd N

Naples, FL

34109

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Showing 526 reviews

December 29, 2024

Fantastic service. Peter Franks was courteous and professional. Car was washed nicely following my first oil change. More

by gananja
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
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Dec 31, 2024 -

Genesis of Naples responded

Gananja, we're delighted to hear that Peter provided you with fantastic service at Genesis of Naples. We appreciate your feedback and look forward to serving you again!

December 29, 2024

Great employees, super management. They handle matters professionally and in a timely manner. Great coffee too! More

by EJMACECPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Abraham
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Dec 31, 2024 -

Genesis of Naples responded

We're delighted to hear that you had a positive experience with our team at Genesis of Naples! It's wonderful to know you appreciated the professionalism and even enjoyed the coffee. Thanks for sharing your feedback!

December 28, 2024

Communication was not good. Left messages and text without response. Eventually came in person to try to get appt for recall work. Once the work was being done, all went well. More

by Dmeighan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky, Peter
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Dec 30, 2024 -

Genesis of Naples responded

Meighan, I apologize for the communication issues you experienced. In the future, if you dial zero, you will be transferred to a team member. I'm glad to hear that once things got started, everything went smoothly. If there's anything else we can assist with or improve on in the future, please feel free to reach out. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

December 28, 2024

Great service team prompt, polite all around excellence. We had no wait time towed the car in for flat repair... More

by k.grassa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team all were great to deal with.
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Dec 30, 2024 -

Genesis of Naples responded

Thank you for sharing your experience with the service team at Genesis of Naples! We're delighted to hear that everything went smoothly and efficiently. Safe travels, and we're here if you need anything else!

December 28, 2024

Excellent service at this dealership. Porters are always available. The service staff, Peter and Pawel, are very efficient and personable. More

by felicia.manhart
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter and Pawel in Genesis Service and Carmine in Hyundai Service.
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Dec 30, 2024 -

Genesis of Naples responded

Felicia, we're delighted to hear that Peter and Pawel provided excellent service at Genesis of Naples. Thank you for sharing your experience with us!

December 28, 2024

Once I got the appointment, the experience was seamless. It is somewhat frustrating that you have to wait eight or 10 weeks to get your car assessed when you’re concerned. More

by REBECCA39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I have no idea who I talked to making the appt
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Jan 03, 2025 -

Genesis of Naples responded

Thanks for sharing your feedback about Genesis of Naples! We're glad to hear that once the appointment was set, everything went smoothly. However, we understand the wait can be frustrating and appreciate your patience. Thank you for trusting us with your business.

December 28, 2024

Great service from Pawel and all involved. Have been very happy with the dealership since we purchased our G90. More

by charlie82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Belliveau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kalinowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Genesis of Naples responded

Charlie, we're delighted to hear that Pawel and the team at Genesis of Naples have provided you with great service. Thank you for your continued support!

December 28, 2024

Outstanding service manager and timely service. We are so grateful for the entire service chain from tow to service completion. Great team! More

by whnelligan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott- Service manager
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Dec 30, 2024 -

Genesis of Naples responded

Thank you for recognizing the efforts of our team at Genesis of Naples! We're delighted to hear that your experience from tow to service completion was outstanding. We appreciate your support and look forward to serving you in the future!

December 27, 2024

This is my third Genesis so that says it all. They send reminders , pick up my car and it is returned in a timely manner. More

by WENDYFLINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Genesis of Naples responded

Thank you for your continued loyalty to Genesis of Naples, Wendy! We're delighted to hear that our service, including the reminders and convenient pick-up and return, keeps meeting your expectations. Enjoy driving your third Genesis!

December 27, 2024

Great service every time I bring my Genesis in for service, Pawel Bartnicki is great and communicates well until my car is ready for pickup! More

by tholden1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
Report | Print
Dec 30, 2024 -

Genesis of Naples responded

We're delighted to hear that Pawel and the Genesis of Naples team consistently provide you with excellent service. Thank you for sharing your experience, and we look forward to serving you again!

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