Genesis of Naples

Sawyer was an excellent sales associate who provided outstanding details of the Genesis GV80 Coupe and was a major reason we bought the vehicle. outstanding details of the Genesis GV80 Coupe and was a major reason we bought the vehicle. More

Very efficient and extremely knowledgeable about Genesis vehicles. Excellent follow through during and post sale. Definitely would recommend his services to my friends. vehicles. Excellent follow through during and post sale. Definitely would recommend his services to my friends. More

My experiences over the years have been exceptional. The staff is pleasant, respectful, and well-trained. Jorge is a true professional. The staff is pleasant, respectful, and well-trained. Jorge is a true professional. More

I was very pleased with this dealership and how friendly everyone is even as they go through remodeling everyone is even as they go through remodeling More

My car was received and checked in early then my appointment time and was delivered with the service is performed on time as I need to catch an other appointment. It would be useful to have better W appointment time and was delivered with the service is performed on time as I need to catch an other appointment. It would be useful to have better Wi-Fi connection in the waiting area so that you can be productive. I also requested aMy car was received and checked in early then my appointment time and was delivered with the service is performed on time as I need to catch a other appointment. It would be useful to have better Wi-Fi connection in the waiting area so that you can be productive. I also requested a loaner car so I can make my appointment and they were out. However, they did cover a Uber round-trip, which I ended up not needing because the car was finished in time I could say that the Hyundai owners may not have experience the same level of care that I did as a Genesis owner. One improvement would be to have a specific check in line for Genesis owners, to expedite everything in advance. The digital interface on the owners app, and also from the dealers app and text messaging works well although an enhancement would be to add an estimated finish time on the text messages as you receive them throughout the process More

Wonderful service. I had discoloration on the silver trim around all of my windows. It wasn't a recall, but they took my car in and replaced all of the trim and now it I had discoloration on the silver trim around all of my windows. It wasn't a recall, but they took my car in and replaced all of the trim and now it is all shiny and like new. So happy that they didn't give me a difficult time, just did what they should have. More

My Service Advisor was great. They did regular maintenance and fixed a nagging problem. They kept me informed of the progress. All in all, a good trip to the Service Department. They did regular maintenance and fixed a nagging problem. They kept me informed of the progress. All in all, a good trip to the Service Department. More

Professional service Good communication I like the reminders they sent a week before the scheduled service reminders they sent a week before the scheduled service More

i was not happy that I had A tire guarantee I informed the sales that it was in my set of console. He said he couldn’t find it after I paid and left sure enough that was a guarantee he was in there so I h the sales that it was in my set of console. He said he couldn’t find it after I paid and left sure enough that was a guarantee he was in there so I have to apply online to get reimbursed for the money all these dealerships want to sell these guarantees but another dealership that you didn’t buy the car I don’t want to represent it or take care of you. Is it my fault that you get a better deal at another dealership close by? I experienced the same problem with Mercedes-Benz cause I bought a new Mercedes-Benz years ago in Fort Myers and got the same type of service in naples I expected more from Genesis. Thank you. More

Nicely done! Fast, courteous and efficient. . Doesn’t hurt that the coffee is good, too! Fast, courteous and efficient. . Doesn’t hurt that the coffee is good, too! More