Genesis of Greensboro

First visit to this Genesis dealership to satisfy my G90 recall notice. All maintenance personnel were friendly, prompt and professional. Kept me informed of the status of the servicing during my wait. Very recall notice. All maintenance personnel were friendly, prompt and professional. Kept me informed of the status of the servicing during my wait. Very satisfied! More

Arrived without a service appointment. Was welcomed, the replacement part I needed was in stock. Service took me immediately and repaired my car. It was retuned within a half hour and I Was welcomed, the replacement part I needed was in stock. Service took me immediately and repaired my car. It was retuned within a half hour and I was on my way. Service the way it should be! More

Knowledgeable, staff, and friendly. Was greeted right away very accommodating. Sales representative was very personable and not pushy. Was greeted right away very accommodating. Sales representative was very personable and not pushy. More

I took my vehicle in for annual maintenance an a safety inspection. Service tech offered me a loaner car while they completed services. Excellent customer service from the time I drove into the shop until inspection. Service tech offered me a loaner car while they completed services. Excellent customer service from the time I drove into the shop until I departed. More

Excellent experience! I found Juaness and the rest of the Greensboro team to be very personable and knowledgeable. My initial goal was to just review vehicles, not to purc I found Juaness and the rest of the Greensboro team to be very personable and knowledgeable. My initial goal was to just review vehicles, not to purchase one yet. The team was so knowledgeable about their vehicles (unlike other dealers I have experienced), and made me a deal I couldn’t refuse. I highly recommend the Greensboro Genesis dealership to anyone considering one of these quality vehicles! More

I have visited this dealership several times in the past few weeks. Each time I was met with a smile and a greeting The service staff is friendly, warm and professional. It has been a pleasure and I inten few weeks. Each time I was met with a smile and a greeting The service staff is friendly, warm and professional. It has been a pleasure and I intend to continue coming back. More

Experienced excellent customer and vehicle service. Team is very knowledgeable and helpful with my questions. Team is very knowledgeable and helpful with my questions. More

The concierge was extremely courteous and helpful with setting up the appointment and communication throughout the process setting up the appointment and communication throughout the process More

Expected better. To be fair we were shopping on a Saturday when they were busy. Salesman was very knowledgeable about the vehicles and we were happy about our choic To be fair we were shopping on a Saturday when they were busy. Salesman was very knowledgeable about the vehicles and we were happy about our choice and the price. Then things went sour. Sales mgr was busy, and the salesman had to shuttle back and forth. I had to point out that the deal offered was higher than the deal posted on their web site. After adjustment we agreed and scheduled to return on Tues to close. We live an hour away and had a busy day, but left plenty of time…. Not Meanwhile, when I was getting a cashier’s check I noticed a $400+ charge in addition to the dealer charge. Called sales guy who called me back to say that was a mistake. The computer inserted the wrong value. I’m sorry, but the dealer is responsible, not the “program.” So we drive to the dealer on Tuesday, ready to roll. Except the sales guy calls me 5 min. before we arrive, saying the finance guy may be late. Two hours later the finance guy shows up. In those two hours the sales manager never greets us. The finance guy treats us like an annoyance. I should say we paid cash, so we weren’t asking anything weird. This is not what I expect from a “luxury” dealer. More

Slow to finance and not truthfull about finance rate. 15 hours to get the vehicle financed. Told salesman I would go to my bank and called them while I was at dealership. My bank approved me over the pho 15 hours to get the vehicle financed. Told salesman I would go to my bank and called them while I was at dealership. My bank approved me over the phone at 10% the salesman stated I was approved at 8%. Actually the rate was 10.49. Tool forever to verify my income even though I had two forms of income verification I had documentation. Salesman said the tire sensor was bad and wrote it into contract. Two weeks later I called and still no sensor. Spoke with shop and they had not received an order from front. Another 150 miles and four hours later it was repaired until I got 25 miles up the road. I called back next day and got the runaround again. Then I called genesis and raised xxxx. They called back from dealership to make an appointment for a new sensor. Another sever hours later the service guy came out a said that had replaced all sensors. After about 500 miles and 12 hours driving plus the waiting it was fixed. I went to my bank got a signature loan for 8.25% and payed the finance company off. Now waiting for clean title. No liens. Free and clear title. Been almost a month now. I think I was profiled because of my age and how I was dressed. I could have payed cash for 80% of what you had in Stock. Don’t judge what a man can afford because how he looks and talks. More