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Genesis of Englewood powered by Benzel-Busch - Service Center

Englewood, NJ

4.7
347 Reviews
Call Service Center (201) 567-1400

347 Reviews of Genesis of Englewood powered by Benzel-Busch - Service Center

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August 13, 2024

The dealer and service manager were Very responsive and prompt response upon request. Clear communication and presentation. More

by YOUNG0923KIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clinton Ma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Paparazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! It’s great to know that the communication and presentation were clear and effective. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

August 12, 2024

They did an excellent job servicing my Genesis. I was quiet pleased with their responsive More

by Rshapiro
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re glad to hear that you were pleased with the service provided for your Genesis and that our responsiveness met your expectations. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, please don’t hesitate to reach out. Thanks again! Warm regards, Michael Hill mhill@benzelbusch.com

August 10, 2024

Came in with a flat tire… took 6 hours to replace one tire though I subsequently learned that’s they also did a check up on the car. Everyone was wonderfully gracious More

by HMILLER417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re sorry to hear that the tire replacement took longer than expected, but we’re glad to know that our team’s graciousness made a positive impression. We appreciate your understanding and are pleased that the additional check-up was beneficial. If you have any further concerns or need additional assistance, please don’t hesitate to reach out. Thanks again for your feedback! Warm regards, Michael Hill mhill@benzelbusch.com

August 09, 2024

It has been great working with John who provided constant updates all along the process More

by SHIVRAMGOPAL93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re pleased to hear that working with John was a positive experience and that he kept you updated throughout the process. Your satisfaction is important to us, and we’re glad John met your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

August 08, 2024

I was very impressed with the cleanliness of the showroom. I'm sure it's a lot more lively when there is an event or sale. I was welcomed and assisted quickly. The staff were very nice and pleasant More

by TNMAC75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind review! We’re delighted to hear that you were impressed with the cleanliness of our showroom and the prompt, pleasant service you received. It’s wonderful to know that our staff made you feel welcome. We look forward to seeing you again, whether for an event, sale, or any future needs. Thanks for choosing us! Warm regards, Michael Hill mhill@benzelbusch.com

August 08, 2024

John stayed in touch with me throughout the whole process and kept me up to date on the job. Very professional More

by BDEBONB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Paparazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve in pre owned vehicles was great, Neysha Ortiz
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive review! We’re glad to hear that John kept you informed throughout the entire process and maintained a high level of professionalism. Your feedback is greatly appreciated, and we’re pleased that you had a great experience. If you need any further assistance, don’t hesitate to reach out. Thanks again! Warm regards, Michael Hill mhill@benzelbusch.com

August 06, 2024

They took my car in without an appointment and resolved my issue while I waited. More

by David G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re pleased to hear that we were able to accommodate you without an appointment and resolve your issue while you waited. It’s great to know that our team provided prompt and effective service. If you need any further assistance or have any other concerns, feel free to reach out. We appreciate your feedback! Warm regards, Michael Hill mhill@benzelbusch.com

August 06, 2024

Joh is just great. He processed my service needs very professionally and kept me informed of the progress. He was eager to listen and understand my need, and worked h More

by S Choi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful review! We’re thrilled to hear that John provided you with exceptional service and kept you informed throughout the process. It’s great to know that he was attentive to your needs and worked hard to resolve the issue with your vehicle. Your kind words mean a lot to us, and we’re grateful for your feedback. Warm regards, Michael Hill mhill@benzelbusch.com

August 05, 2024

Waited much too long for my car after the service was completed. Much too long More

by ANDRETRAVIESO
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
2.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback. We’re sorry to hear about the delay you experienced after your service was completed. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. We’ll review this situation with our team to ensure we improve our processes and minimize wait times in the future. If you have any further concerns or need assistance, please feel free to contact us directly. Warm regards, Michael Hill mhill@benzelbusch.com

August 04, 2024

The waiting room was comfortable. Good service and communication, they told me when my car would be ready and it was. John did a very good job. More

by Marioandcookie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your great review! We’re glad to hear that you found our waiting room comfortable and that our service and communication met your expectations. It’s wonderful to know that John did a very good job and that your car was ready on time. Warm regards, Michael Hill mhill@benzelbusch.com

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