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Genesis of Englewood powered by Benzel-Busch - Service Center

Englewood, NJ

4.7
348 Reviews

348 Reviews of Genesis of Englewood powered by Benzel-Busch - Service Center

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September 01, 2024

John was super helpful. There was a mistake with the booking. He fixed it all. Very happy. More

by jkmorgan0509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Only worked with John
Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re glad to hear that John was able to resolve the booking issue and that you’re very happy with the outcome. Providing prompt and effective solutions is important to us, and we’re pleased John could assist you. If you need any further help or have more questions, please don’t hesitate to reach out. We appreciate your business! Warm regards, Michael Hill mhill@benzelbusch.com

August 29, 2024

Neysha was wonderful to work with. She was polite, efficient and went above and beyond!! More

by GLHAKJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re delighted to hear that Neysha was polite, efficient, and went above and beyond to assist you. We’re proud to have her on our team and appreciate your kind words. If you need anything else or have any more questions, feel free to reach out. We look forward to serving you again! Warm regards, Michael Hill mhill@benzelbusch.com

August 29, 2024

service was good but the app is not updating the status of my vehicle. Other than app, it was great More

by hellolkt
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re glad to hear that you were satisfied with the service, though we apologize for the inconvenience with the app not updating the status of your vehicle. We’ll look into this issue to ensure it gets resolved. If you need any further assistance or have more concerns, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

August 29, 2024

John was great. Very knowledgeable. Had my car ready when he said it would be ready. Dealership was very nice. Would recommend them to all my friends More

by DA88510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive review! We’re thrilled to hear that John provided knowledgeable service and that your car was ready as promised. It’s also great to know you found our dealership to be very nice. We appreciate your recommendation and look forward to assisting you and your friends in the future. Warm regards, Michael Hill mhill@benzelbusch.com

August 29, 2024

The dealership always cares about the customer take time to answer questions and always available for problems that you have with your car one of the best dealerships I’ve been to in 20 years More

by Capri007$
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clinton Ma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We’re delighted to hear that you feel well cared for and that we’ve been able to address your questions and any issues with your car. Providing excellent customer service is our top priority, and we’re glad to know we’ve met your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

August 28, 2024

One of the best dealerships in the area. Fast service Great customer service. Thank you! More

by rgnedov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your great review! We’re thrilled to hear that you consider us one of the best dealerships in the area and that you experienced fast service and excellent customer service. Your satisfaction is our top priority, and we appreciate your kind words. Warm regards, Michael Hill mhill@benzelbusch.com

August 28, 2024

Respectful , honest , great customer service , on time , provided a clean vechicle while my recall was being fixed . More

by Homecontracting456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Aug 28, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for taking the time to share your experience! We’re delighted to hear that you found our team respectful, honest, and committed to providing great customer service. It’s wonderful to know that we could provide you with a clean vehicle while your recall was being fixed, ensuring everything was done on time. Warm regards, Michael Hill mhill@benzelbusch.com

August 28, 2024

Very nice service experience. Greatly appreciated that suitable loaner car was made available to me. John from service was a pleasure to work with. More

by Rzlotnick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We’re delighted to hear that you had a very nice service experience and that the loaner car met your needs. It’s wonderful to know that John made your experience pleasant. If you need anything further or have any questions, don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

August 27, 2024

Great it! Thank you so much ! I am satisfied with all the services. Everything goog. More

by SDASK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Aug 28, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your great review! We’re so glad to hear that you’re satisfied with our services and had a positive experience with us. Your satisfaction is our top priority, and we appreciate your kind words. Warm regards, Michael Hill mhill@benzelbusch.com

August 24, 2024

Very happy with the service I received. They went above and beyond. Also very prompt. More

by DPMERENYI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We’re thrilled to hear that you were very happy with the service and that our team went above and beyond for you. It’s our goal to provide prompt and exceptional service, and we’re glad we met your expectations. If you need anything in the future, we’re here to help! Warm regards, Michael Hill mhill@benzelbusch.com

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