Genesis of Englewood powered by Benzel-Busch - Service Center

John was great The whole team was professional. ! I love that they also send video of work done. ! I love that they also send video of work done. More

This service center called with updates and explained what was wrong with my the problem I was having with my car. what was wrong with my the problem I was having with my car. More

Neysha Ortiz is the worst, I do not know how a person so cold and rude is working as a service advisor. She couldn’t locate my appointment that I schedule a month prior and did not believe I had an appointm cold and rude is working as a service advisor. She couldn’t locate my appointment that I schedule a month prior and did not believe I had an appointment until I showed her a text from her dealership from a month ago verifying the appointment and saying that she is my service advisor. Because of this error a loaner car wa not available making the next 2 days extremely stressful for me More

Car was on the lot but no one was aware for half a day. No follow up or response. Even when I was told I would receive a follow up in the morning, I had to continuously call to get any update. Took 3 days No follow up or response. Even when I was told I would receive a follow up in the morning, I had to continuously call to get any update. Took 3 days to get a tired fixed. No offer to get a loaner car or drop off. Spent 3 days paying for Ubers to get to work. I had a very poor experience when looking to buy a car which is why we didn't buy it at Englewood. Thought the service would be different and it surely was not. I will never step foot at the dealership again. More

Great communication and follow up. Super excited for a Genesis dealer near me. I hope for lots more great service Super excited for a Genesis dealer near me. I hope for lots more great service More

Terrible delearship, terrible service, terrible communication, terrible quality and finish of repair, eroded my trust in genesis communication, terrible quality and finish of repair, eroded my trust in genesis More

Absolutely terrible with awful follow through. The appointment started off well and John was helpful The car took 3 hours instead of the 2 promised but I was ok with that. I asked to bring my seco The appointment started off well and John was helpful The car took 3 hours instead of the 2 promised but I was ok with that. I asked to bring my second vehicle back a month later and use their valet service where they pick the vehicle up, service it and return it. He wrote everything down and promised I was all set. A month later I call to confirm it and they had no record of it at all. They still said they would honor it and would call me back. There was no call back at all and nobody showed up to pick the car up as promised. Absolutely terrible customer service in every aspect. More

Well organized and very clear on expectations up front. Car was ready exactly on time Car was ready exactly on time More

Service Advisor John was very kind and great. He helped me 2times already and was very satisfied. He helped me 2times already and was very satisfied. More

Very good treatment by the staff, very clean and tidy the show and waiting room. Very satisfied. show and waiting room. Very satisfied. More