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Genesis of Englewood powered by Benzel-Busch

Englewood, NJ

Overview
Employees
Reviews
Vehicles
4.8
406 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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25 Grand Ave

Englewood, NJ

07631

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Showing 406 reviews

June 11, 2024

My recall service was supposed to take 1:45-2 hrs. It was over 3 hours when I finally got my car. At the 1hr 45 min point, I was told I’d have the car in 15 min- it was getting washed. It took another More

by mikealix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Neysha Ortiz
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

I'm truly sorry to hear about your disappointing experience with our service department. Your feedback is invaluable, and I apologize for the extended wait time and the lack of helpfulness from your service technician. Providing timely and attentive service to our customers is paramount, and it's clear that we fell short of meeting your expectations on this occasion. I understand your frustration, and I want to assure you that we take your feedback seriously. We will address the issues you've raised with our team to prevent similar occurrences in the future. Additionally, I apologize for any inconvenience caused by the delay in returning your vehicle and the avoidance from your service technician. While I understand your decision not to return to Englewood for service, I hope you'll reconsider giving us another chance in the future. If there's anything we can do to make amends or if you have any further concerns, please don't hesitate to reach out to me directly. Warm regards, Michael Hill mhill@benzelbusch.com

June 11, 2024

Neysha was super responsive and helpful throughout my visit. Got everything fixed that needed it and was out the door. She texted me throughout to let me know what was happening More

by SEOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that Neysha provided you with super-responsive and helpful service throughout your visit. Ensuring our customers feel supported and informed is what we strive for, and we're glad that Neysha kept you updated via text and ensured everything was fixed promptly. Warm regards, Michael Hill mhill@benzelbusch.com

June 08, 2024

Service was excellent vehicle was returned quickly and professionally with a multi point inspection included More

by STORMYSCINEMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're thrilled to hear that you had an excellent service experience and that your vehicle was returned to you quickly and professionally. Warm regards, Michael Hill mhill@benzelbusch.com

June 07, 2024

I had an excellent experience with the service department. I was kept well informed and the service was prompt and well-done More

by alex.solo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Report | Print
Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with our service department! We're thrilled to hear that you had an excellent experience and that you were kept well-informed throughout the process. Warm regards, Michael Hill mhill@benzelbusch.com

June 07, 2024

As a first time customer I was a bit concerned about having my G90 towed in . But Neysha was a pleasure to work with and my vehicle was repaired quickly More

by SCOTT.LOEFFLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Report | Print
Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We understand that having your vehicle towed in can be concerning, especially as a first-time customer, but we're delighted to hear that Neysha made the process smooth and enjoyable for you. Warm regards, Michael Hill mhill@benzelbusch.com

June 06, 2024

Nightmare … no concerns about customer needs. No return calls Horrible experience I will explore other options.Hopefully there are some More

by IGORLYULLKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly McNichol
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

I'm deeply sorry to hear about your negative experience with us. Your feedback is incredibly valuable, and I apologize for any inconvenience or frustration caused by the lack of attention to your needs and the failure to return your calls promptly. Providing exceptional service and addressing customer concerns is our top priority, and it's disappointing to hear that we fell short in your case. We take your feedback seriously and will use it to improve our communication and customer service processes moving forward. If you would be open to giving us another chance to make things right, please don't hesitate to reach out to us directly. We would welcome the opportunity to address your concerns and regain your trust. Thank you for bringing this matter to our attention, and I sincerely apologize once again for the inconvenience caused. Warm regards, Michael Hill mhill@benzelbusch.com

June 02, 2024

Fast great service. Knew everything I wanted to know about the vehicle and made the sales transaction so easy! More

by melciappi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you received fast and great service and that our team knew everything you wanted to know about the vehicle. Warm regards, Michael Hill mhill@benzelbusch.com

June 02, 2024

My visit to the Genesis of Englewood was a pleasant experience. Jeff was very helpful and professional. Matthew in financing was very detailed in explaining all the terms of my lease. More

by ecmaynor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Paparazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that your visit to Genesis of Englewood was a pleasant one and that Jeff and Matthew provided you with helpful and professional service. Warm regards, Michael Hill mhill@benzelbusch.com

June 02, 2024

"I purchased my GV80 from this dealership, but the experience was disappointing. On the day I picked up the vehicle, I noticed a cracked front grill. I reported it to the manager, who took a photo of More

by ISAAK_VALDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Paparazzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Sundar, Neysha Ortiz
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

I'm sorry to hear about your disappointing experience with us. Your feedback is crucial, and I apologize for the frustration caused by the delay in resolving the issue with your front grill. We always aim to provide timely and efficient service to our customers, and it's disappointing to hear that we fell short in your case. I appreciate you bringing this matter to our attention and for taking the initiative to escalate it to our head service manager. We take your concerns seriously and will use them to improve our processes to prevent similar situations from occurring in the future. If there's anything further we can do to address your concerns or if you have any additional feedback, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future. Warm regards, Michael Hill mhill@benzelbusch.com

June 02, 2024

Neil was amazing to work with. Highly recommend this dealership. They made everything seamless and simple. More

by MOGIRL10K
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clinton Ma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Paparazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Fraser
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Jun 14, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that Neil provided you with amazing service and that you had a seamless and simple experience at our dealership. Warm regards, Michael Hill mhill@benzelbusch.com

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