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Genesis of Avon

Canton, CT

4.2
500 Reviews
Here at Genesis of Avon located in West Simsbury CT we are dedicated to making your purchasing experience both professional and transparent. Come visit us on RT 44 on the Avon/Canton line and shop our extensive inventory of new and pre-owned vehicles where you're sure to find the perfect vehicle to meet your needs.
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46 Albany Turnpike

Canton, CT

06019

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Showing 500 reviews

January 05, 2017

Exemplary service! Hoffman Nissan is not just a dealership, it is an example for other dealerships to follow. From the first time you walk in through their doors you are More

by dejesusluis87.ld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Plaskett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kirk Coates, Paul Moxam, Rocky Subramani, Ariel Pagan, Brian Clark, Tony DelPrincipe
Jan 05, 2017 -

Genesis of Avon responded

Hello dejesusluis87.ld, Thank you for choosing Hoffman Nissan and congratulations on the purchase of your new vehicle! We are pleased to read that Paul, Ariel and the team ensured that your overall buying experience was no pressure and pleasurable. We value our customers and we are dedicated to ensuring an exceptional experience at every visit so let us know anytime you have any further questions or service needs. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by trust.

January 05, 2017

Tried to double bill for electrical problem(manager contact) Brought the car in because the blower motor was stuck in high and he radio wouldn't turn off, they wanted 120 x2 (because the fan was one diagnosis an More

by ZEKE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Cyr
Jan 09, 2017 -

Genesis of Avon responded

Hello ZEKE0, Thank you for trusting Hoffman Nissan for your vehicle service needs. We sincerely apologize for the frustration you experienced regarding the cost of the repair to your blower motor and radio. I have spoken to our Service Manager, Rocky Subramani, and he informed me that he reached out to you in order to explain what needs to be done in order to compete the recall, and that you will be returning to have this addressed. Because your experience is extremely important to us at Hoffman please let us know if there is anything else we can do for you. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

Jan 10, 2017 -

ZEKE0 responded

Rocky reached out thanks. Apparently the radio is stuck in the on position forever. I'm really surprised about this vehicle, I've always bought Nissan and never had major problems but this one has had battery issues, tons of recalls, fan motor blows, now the radio! I should have gotten a 60k instead of 30k warranty, I didn't even know anyone sold 30k anymore, should have paid way more attention when I purchased it.

January 05, 2017

An exceptional experience!i an new I am new to the area and my first experience at Hoffman was very positive. From my very first call I was impressed by the customer service. Everyone More

by JJUDE203
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cyr, Rocky Subramani
Jan 05, 2017 -

Genesis of Avon responded

Hello JJUDE203, Thank you for trusting Hoffman Nissan with your vehicle service needs. We are happy to read that you enjoyed our waiting area and that our team was courteous, efficient, and provided you with great customer service. We value our customers and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 05, 2017

New Car! Hoffman Nissan gets an A+ in my book. Mark and Paul were helpful and honest and met my needs ( and answered my many questions)). Kirk made the money More

by BUGGSY55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Coates, Paul Moxam, Mark Margolis
Jan 05, 2017 -

Genesis of Avon responded

Hi BUGGSY55, Thank you for choosing Hoffman Nissan and congratulations on the purchase of your new vehicle! We are happy to read that Mark and Paul were helpful and honest, as well as answered all your questions; and that Kirk ensured that the financing process was a snap. Thank you for your recommendation, we look forward to seeing you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 05, 2017

professionalism and friendly I rate the service excellent because as soon as I pulled into the bay and got out of my car, David Cyr was there with a smile and very attentive. Dav More

by CYNTHINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
staff who worked on my car, David Cyr
Jan 05, 2017 -

Genesis of Avon responded

Hello CYNTHINA, Thank you for trusting Hoffman Nissan for your vehicle service needs. We are pleased to read that David and the team were very attentive, kept you up to date on the status of your repairs, and made recommendations for future service needs. We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 02, 2017

Excellence in Customer Service I recently purchased a vehicle from Hoffman Nissan in West Simsbury, CT. As this was my 9th Nissan, the decision was not what car manufacturer, it was More

by Al Schwapp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Migueal Torres, Kirk Coates, Ariel Pagan, Brian Clark
Jan 03, 2017 -

Genesis of Avon responded

Hello Al Schwapp, Thank you for choosing Hoffman Nissan and congratulations on the purchase of your new Armada! We are so happy to read that Miguel, Ariel, and Brian provided you with an exceptional purchasing experience. Thank you for your recommendation and welcome to the family! See you again when it comes time for your regularly scheduled maintenance. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 09, 2016

car buying made easy We had an excellent experience buying our new Nissan with Kevin. He took all the stress and uncertainty out of buying a new car. He was extremely help More

by DIANE-LCM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Rurka, Kirk Coates
Dec 09, 2016 -

Genesis of Avon responded

Hi DIANE-LCM, Thank you for choosing Hoffman Nissan and congratulations on the purchase of your new vehicle! We are pleased to read that Kevin was helpful, knowledgeable, and ensured that the experience was as stress free as possible. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. Happy Holidays! See you again when it is time for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 08, 2016

Outstanding customer service! I had an awful experience at a dealership nearby where I live. After calling several other Nissan Dealers in the state, Hoffman Nissan in Simsbury re More

by LEXYMCL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Rurka
Dec 09, 2016 -

Genesis of Avon responded

Hello LEXYMCL, Thank you for choosing Hoffman Nissan and congratulations on the purchase of your new Rogue! We are happy to hear that our team was knowledgeable, friendly, and even made it so that you could drive home in your new vehicle on the same day as coming in! We value you as our customer and are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! See you again when you are in for service! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

December 07, 2016

Very pleasant, excellent, and accommodating I had an excellent experience at Hoffman Nissan. Everyone was friendly, helpful, knowledgeable, and professional. My car was done in the time frame More

by SROVIN27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cyr, Rocky Subramani, Chris Sawyer, Brian Clark, Brian Birrell
Dec 08, 2016 -

Genesis of Avon responded

Hello SROVIN27, Thank you for trusting Hoffman Nissan for you vehicle service needs. We are pleased to read that our team was friendly, helpful, knowledgeable, professional and provided you with prompt service. We value you as our customer and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Happy Holidays! See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

November 30, 2016

Bought Nissan Rouge A overall great experience for my first time buying a car! They were very good with trying to work with me. Their service was fabulous and everyone I More

by 1893GJERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Clark, Brian Birrell
Nov 30, 2016 -

Genesis of Avon responded

Hi 1893GJERO, Thank you for choosing Hoffman Nissan and congratulations on the purchase of your new Rouge! We are happy to heat that our team was friendly, provided you with great customer service and worked with you to get the right vehicle to suit all your needs. We value you as our customer and we are dedicated to ensuring an exceptional experience at every visit. Happy Holidays! We look forward to seeing you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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