Genesis Of Kansas City

We had a very pleasant experience at Genesis of Kansas City. I haven’t met the service crew yet but we had a minor correction to be made on our new GV80 and they handled it without a hitch. Can’t wait to City. I haven’t met the service crew yet but we had a minor correction to be made on our new GV80 and they handled it without a hitch. Can’t wait to see the new location when it’s finished. More

Pretty straight forward buying experience. A little heavy sell on extended warranties. Cecil Noiles our salesman was great and Tucker Walser the general manager is very personable. A little heavy sell on extended warranties. Cecil Noiles our salesman was great and Tucker Walser the general manager is very personable. More

Service writer and mechanics were very courteous and helpful. They assessed the problems and ordered parts to be installed at a later date. Courtesy wash and chocolates were a nice touch.. helpful. They assessed the problems and ordered parts to be installed at a later date. Courtesy wash and chocolates were a nice touch.. More

Great experience with this dealership. I worked with Cecil, who was fantastic. Super knowledgeable and very accommodating. Everything was as promised! I worked with Cecil, who was fantastic. Super knowledgeable and very accommodating. Everything was as promised! More

Process was easy. Everything exactly as promised. I trust Genesis to take care of all my cars needs. Everything exactly as promised. I trust Genesis to take care of all my cars needs. More

Excellent customer service, starting with the sales team, to the service department. Always friendly and helpful when I come in to the service department. Always friendly and helpful when I come in More

Great experience with dealership. Sales staff were knowledgeable and accommodating and made the buying experience very easy. No pressure to buy immediately unlike I felt at other deal Sales staff were knowledgeable and accommodating and made the buying experience very easy. No pressure to buy immediately unlike I felt at other dealerships. More

Al was great to work with! The whole team was nice and supportive during the entire purchase. The whole team was nice and supportive during the entire purchase. More

it will be nice to get into the new building. excess into the lot and maintenance is tight. waiting room is very average. Great employees excess into the lot and maintenance is tight. waiting room is very average. Great employees More

I’m extremely frustrated with the service I received. I called a week in advance specifically to arrange a loaner car while my vehicle was getting an oil change, and was told it would be taken care of. W I called a week in advance specifically to arrange a loaner car while my vehicle was getting an oil change, and was told it would be taken care of. When I showed up, I was suddenly told no, which completely contradicts what I was told before. What makes this even worse is that you offer valet service. If I had been told the truth, I wouldn’t have had to come in at all—you could have simply picked up my car. Instead, I had to go out of my way to drive to the dealership for no reason. On top of that, I was told the service would take about an hour, and it ended up taking 2.5 hours. This shows a complete lack of communication, organization, and respect for my time. Overall, this experience was extremely disappointing and unacceptable. More