Gene Messer Volkswagen

Skeptical, but Surprised! I’ve had issues with the sales side of this dealership before. I was very scared to try their service department, but ended up being very pleased with I’ve had issues with the sales side of this dealership before. I was very scared to try their service department, but ended up being very pleased with the job these guys did. They took great care of my car, and were very friendly. I look forward to using Messer VW Service again. More

Dishonest dealership! After 9 month, I found out the Jetta that I bought was wrecked! They didn't disclosed that the car was damaged and has a painted hood, bumper and rig After 9 month, I found out the Jetta that I bought was wrecked! They didn't disclosed that the car was damaged and has a painted hood, bumper and right fender. Don't do business with this dealership. They refuse to accept the responsibility. Dishonest dealership! More

Professional, courteous service. Brought our 2016 V.W. Jetta Sport in for 30k service. Service dept. took our car right away and notified us when service was complete, all in a reason Brought our 2016 V.W. Jetta Sport in for 30k service. Service dept. took our car right away and notified us when service was complete, all in a reasonable time frame. More

Very efficient process. Was updated on every step. Kyle did good work for me on my new vehicle. For a lower price at that. Very much appreciated The opportunity Kyle. Thank you so very much! Kyle did good work for me on my new vehicle. For a lower price at that. Very much appreciated The opportunity Kyle. Thank you so very much! More

Service The manager was so nice and helpful. They offered to take us to our dentist appointment because the car service was going to take a little longer than The manager was so nice and helpful. They offered to take us to our dentist appointment because the car service was going to take a little longer than they thought. We have always used them fir our services and any questions we may have. AWESOMR service department More

New 2017 CC Our salesman Bejamin Jacobi seemed truly interested in helping us get the best deal possible. All just to keep us in the Volkswagen family. Please giv Our salesman Bejamin Jacobi seemed truly interested in helping us get the best deal possible. All just to keep us in the Volkswagen family. Please give this dealership a shot if ever shopping for a new car in Lubbock, Texas. More

Great Service Great service, and friendly sales people. My sales rep was not just interested in selling me a car , his was interested in me, (especially when found Great service, and friendly sales people. My sales rep was not just interested in selling me a car , his was interested in me, (especially when found that I was a veteran). I would recommend them to all my friends and family! More

Excellent Experience. Myself and my parents have been shopping at Gene Messer our whole lives. Love the atmosphere and employees that work here. Would recommend any body Myself and my parents have been shopping at Gene Messer our whole lives. Love the atmosphere and employees that work here. Would recommend any body in the market to go see Dan Deleon and the team at Gene Messer VW! More

Where has conscientious workers gone? After buying a used Ion, with the agreement being the windshield gets replaced...... WHY, after THREE weeks of waiting,... Are we still getting the r After buying a used Ion, with the agreement being the windshield gets replaced...... WHY, after THREE weeks of waiting,... Are we still getting the runaround every time we call!! And the people in charge are never there!!! Why do they still have a job there???? More

Service work Great job working on my bug's back windows. Always friendly and job well done. I am always pleased with the work they do every time. Great job working on my bug's back windows. Always friendly and job well done. I am always pleased with the work they do every time. More