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Gene Messer Volkswagen
Lubbock, TX
171 Reviews
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171 Reviews of Gene Messer Volkswagen
September 02, 2023
Kyle was very efficient and made buying a car an easy process. This is the second car I have bought at Gene Messer Volkswagen, and if I need to buy another, I will definitely buy Gene Messer again! process. This is the second car I have bought at Gene Messer Volkswagen, and if I need to buy another, I will definitely buy Gene Messer again! More
by datdamron72
Employees Worked With
Kyle, Tyler Mitchell
August 21, 2023
We went in for a scheduled oil change. Approximately 1 1/2 hrs later, service manager informed us of a nail in one of the tires. Also provided us with a report that the back brakes and rot Approximately 1 1/2 hrs later, service manager informed us of a nail in one of the tires. Also provided us with a report that the back brakes and rotors needed to be replaced @ $629.29. Car has 40k on it. Premium rotors and pads for a 2022 Taos are around $215. Even adding labor it should be no where near $600. We declined to have that service. Another hour passes for a total of 2 1/2 hrs. When I go to check on my vehicle, car is parked on side of building, service managers are cooking hamburgers. Work order is on bottom of stack, indicating it had been done for some time. We have had minor issues and and reported problems with the car not fixed prior. We finally decided to live with the issues, as they are minor. However, after a bad experience with Volkswagen service in Amarillo and now this experience, I feel this is a Volkswagen problem and dealerships no longer place customer service as a priority. More
by pjbrown456
Employees Worked With
service manager
July 28, 2023
The absolute “WORST” customer service from any dealerI have ever dealt with. Refused to listen to my complaint regarding battery issues. Had to meet with dealership manager whom didn’t want to understan have ever dealt with. Refused to listen to my complaint regarding battery issues. Had to meet with dealership manager whom didn’t want to understand me & was rudely spoken to by the service managers. Gene Messer VW needs an overhaul of all their service management team. “HORRIBLE”!! More
by OG
Employees Worked With
Service Mgr., Tyler Mitchell
July 27, 2023
The people are very nice and understand and listen to you to help you with the problem of your vehicle. Let know what is wrong before touching your vehicle. to help you with the problem of your vehicle. Let know what is wrong before touching your vehicle. More
by arleneduenes
Employees Worked With
Claudia
July 09, 2023
Very nice staff- knowledgeable and quick- even with no appointment. Salesman tgat sold me tge car 8 yrs ago came and created me- service mgr was great and you always get a free car wash ticket. Highly appointment. Salesman tgat sold me tge car 8 yrs ago came and created me- service mgr was great and you always get a free car wash ticket. Highly recommend! More
by Val Cochran
Employees Worked With
Tyler Mitchell
June 27, 2023
Very dissatisfied with this dealership. I took my car to have serviced on Monday 6/19. My engine light was on so it needed a diagnosis, oil change & inspection. I was told it would be 1-2 b I took my car to have serviced on Monday 6/19. My engine light was on so it needed a diagnosis, oil change & inspection. I was told it would be 1-2 business days since it needed to be fully inspected to properly diagnose. We told them that we needed it back by that Wednesday since we would be leaving town that day. The person assisting us seemed confident that we would have it back by then. I called Tuesday to check on the car and was told they had not even looked at it yet. I called Wednesday to check again and was basically told it hadn’t been looked at and would receive a call before closing time. Never received that call. Thursday I called again and was not able to reach the person in charge of my car but was told as soon as the person was located they would give me a call. Around 5 pm I received the diagnosis and the services needing to be done. I was then told that they closed at 5:45 and it probably wouldn’t get worked on until Friday. We had pushed back our trip so that I could have my car but had to rent a car from a rental company since my car was not ready. By 5:40 I called once again and spoke to a different person than I had been working with and she wasn’t sure about the status of my car. I told her we were having issues getting ahold of people/no one calling us back and she said she would escalate it to management. Friday came and no one ever called me regarding my car. I called on Monday 6/26 to check if they were done with my car and they were so we went to pick it up. Once we got there we found out that they had left my car uncovered during a terrible hail storm that hit our town. The response was “there was nothing we could do since we didn’t have tent space” there is hail damage to several parts of my car now. We also complained about how long they had my car and they weren’t able to give me an explanation as to why it took them so long. We left and called the head of sales. He listened to our complaints and concerns and said he would give our number to the person head of the service center. We have yet heard back from anyone. Super irritated and disappointed in this dealership. This is the second time dealing with them and having to leave my car for over a week. They never are able to offer any type of rental service so then i am left without a car for that time period which isn’t realistic. I personally will never purchase another Volkswagen due to this dealership. More
by madisonrpigg
Employees Worked With
Unknown
