Gene Messer Volkswagen

Service was timely, agent was friendly. and co.mmunication was good. Didn't use the breakroom and co.mmunication was good. Didn't use the breakroom More

I called about a notice I received for a recall regarding the airbags. Andrew ordered the parts and in just a couple of days he received them and they notified me. When I called for an appointment they got m the airbags. Andrew ordered the parts and in just a couple of days he received them and they notified me. When I called for an appointment they got my car in that day and had it fixed within an hour. The service was great! Everyone was very friendly. More

Andrew in service WORKS for his customers. Every time I go in, he greets me with a smile & a handshake. The waiting areas are comfortable, I'm always inn the loop about the repair process, & t Every time I go in, he greets me with a smile & a handshake. The waiting areas are comfortable, I'm always inn the loop about the repair process, & the final bill doesn't leave me penniless. Thanks for being there for me & my Jetta! More

I took my car here to get some things worked on. About $4,100 worth of repairs. While my car was in the shop and all work was almost complete, I got a text saying there was a "mishap". I called and About $4,100 worth of repairs. While my car was in the shop and all work was almost complete, I got a text saying there was a "mishap". I called and I was told the mechanic heard a drip and noticed the hose on the heater core was leaking and then all of the sudden snapped the fitting on the heater core requiring the whole thing to be replace for an additional $1,100. My car wasn't leaking coolant before it went into the shop and they made me pay for the additional repairs. To me a "mishap" while it was in their hands should've made them responsible. Customer service was decent which is the only reason for 2 stars. More

Car went in for an oil change. A complimentary check up was included also. Price was great and car was ready to be picked up two hours later. Communication was great, I’ll always t A complimentary check up was included also. Price was great and car was ready to be picked up two hours later. Communication was great, I’ll always take our Touareg to this dealership. More

The customer service was great. I really appreciate the detailed list of services needed for my car so I could easily understand the work that needed to be done and see pricing at t I really appreciate the detailed list of services needed for my car so I could easily understand the work that needed to be done and see pricing at the same time. More

This is the second time we’ve gone to Kyle Hind! He is amazing! The process was fast and efficient, Kyle was friendly and helpful He is amazing! The process was fast and efficient, Kyle was friendly and helpful More

Costumer service is really good service tech very attentive to your needs and questions very impressed attentive to your needs and questions very impressed More

We had an awesome experience buying a vehicle! Kyle was fair and efficient with the whole process! My wife and I came from 6 hours away and we were able to get a lot of the paperwork done on the w Kyle was fair and efficient with the whole process! My wife and I came from 6 hours away and we were able to get a lot of the paperwork done on the way there. Which saved us a lot of time once we got there! More

This is getting a two star only because the service advisor was very helpful and welcoming, when it comes too the tech side I have never seen this level of laziness and lack of care, the video I was se advisor was very helpful and welcoming, when it comes too the tech side I have never seen this level of laziness and lack of care, the video I was sent was completely useless, my tire tread depths were not shown so I could see them and not too mention they were not correct as I check them weekly. And the inspection sheet showed no actual inspection was done, It was put my brake measurements were 8 in front and 6 in the rear, they are in fact 12 in front and 10 in the rear, I know I need both an engine air filter and cabin air filter I looked at them before taking it in and would have purchased them if recommended, it all just shows no care was given in any way at all. And somehow headlights were marked completely green even though there is active warnings for the left front light visible everytime you start the vehicle. So basically everything was ignored. And with the suction jet recall fuel was spilled on my rear carpet to the point that the next day I had too use a cleaner too get the smell out. I have performed this recall multiple times at my workplace and only brought it in for VW’s records, this service and inspection was an absolute joke and just shows how little care this shop actually gives too there costumers vehicles. My first and last visit too this service center. More