Gene Messer Volkswagen
Lubbock, TX
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142 Reviews of Gene Messer Volkswagen
I purchased my vehicle from this dealership and I’ve service my vehicle through this dealership for about eight years service has always been excellent service my vehicle through this dealership for about eight years service has always been excellent More
I went to Volkswagen thinking I knew exactly what I wanted and ended up getting into something I didn’t know I wanted. Thank you to James and Justin over at Gene Messer Volkswagen for such an awesome b wanted and ended up getting into something I didn’t know I wanted. Thank you to James and Justin over at Gene Messer Volkswagen for such an awesome buying experience. Definitely recommend! More
Recognize me by name. The service department is always willing to accept my vehicle for service even when I do not schedule an appointment. The service department is always willing to accept my vehicle for service even when I do not schedule an appointment. More
We had a big job to be done and we were told it would take 6 hours. We were also given a rental as we lived an hour and a half away, we showed up at 7:45 am but didn’t leave until 5:45. We were tired and take 6 hours. We were also given a rental as we lived an hour and a half away, we showed up at 7:45 am but didn’t leave until 5:45. We were tired and a bit upset we were not given updates throughout process by service dept. Went to general manager who helped and also got us service dept manager who explained to us. The service dept could’ve been a bit warmer but our usual Amanda Beckham was out sick and her presence missed. All in all, General Mgr and Service Manager helped ease our frustration. Thank you! More
Got repairs done on a fairly minor insurance claim (no body work - no painting - just parts replacements) but from drop off (Aug 29) to repaired (Oct 26) took about two months. Nice rep. But nearly all co body work - no painting - just parts replacements) but from drop off (Aug 29) to repaired (Oct 26) took about two months. Nice rep. But nearly all communication (90%?) was because I called them, Supposedly added some parts needed at no cost after ins. claim was settled. No bonus in my book because the repair was the repair under insurance with or without the parts. But the main issue was the LONG turnaround and it was unacceptable in any situation except that I thankfully had another car to drive. Definitely going to try to get service somewhere else-anywhere else - that might be faster next time. Scared to even try to get an oil change at Messer at this point. More