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Gene Messer Volkswagen

Lubbock, TX

4.8
142 Reviews

7007 University Ave

Lubbock, TX

79143

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142 Reviews of Gene Messer Volkswagen

December 19, 2024

The crew at Gene Messer VW is what makes this dealer special. Perfect buying experience. More

by Joeschoonover747
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
December 03, 2024

I purchased my vehicle from this dealership and I’ve service my vehicle through this dealership for about eight years service has always been excellent More

by jackmcgarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think his name was Andrew
Dec 20, 2024 -

Gene Messer Volkswagen responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

November 27, 2024

Made a appointment and had a oil change great service informative of our services we are available to get More

by Fordlinda53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Nov 28, 2024 -

Gene Messer Volkswagen responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

November 27, 2024

Amanda was extremely awesome to deal with she was quick and very communicative she did great and would definitely recommend her to anyone. More

by adrianesparza05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Beckham
Nov 28, 2024 -

Gene Messer Volkswagen responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. Thanks for the recommendation, and have an amazing day!

November 21, 2024

I went to Volkswagen thinking I knew exactly what I wanted and ended up getting into something I didn’t know I wanted. Thank you to James and Justin over at Gene Messer Volkswagen for such an awesome b More

by skerley3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James , Justin
Nov 23, 2024 -

Gene Messer Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to James and Justin here at Gene Messer Volkswagen! Thanks again for the recommendation, and have an amazing day!

November 20, 2024

Service got me in and out when I took it in for the oil change and gave me the best service I could ever ask for. More

by nathan.thompson.nt01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Beckham
Nov 22, 2024 -

Gene Messer Volkswagen responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 27, 2024 -

nathan.thompson.nt01 responded

Amanda is Great as always keeps me up to date on everything.

November 13, 2024

Recognize me by name. The service department is always willing to accept my vehicle for service even when I do not schedule an appointment. More

by YOLANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez
Nov 14, 2024 -

Gene Messer Volkswagen responded

Hi Yolanda, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 12, 2024

My salesman Luis was very helpful in answering all my questions , he went above and beyond to assist me More

by norav2368
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Esparza
Nov 13, 2024 -

Gene Messer Volkswagen responded

Hi, we're happy to hear you had such a positive experience with Luis! Please don't hesitate to reach out if there's anything additional we can do for you.

November 10, 2024

We had a big job to be done and we were told it would take 6 hours. We were also given a rental as we lived an hour and a half away, we showed up at 7:45 am but didn’t leave until 5:45. We were tired and More

by England@1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Melissa, Mark Jimenez and Justin
Nov 18, 2024 -

Gene Messer Volkswagen responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Mark Jiminez Service Manager mjimenez@genemesser.com

October 31, 2024

Got repairs done on a fairly minor insurance claim (no body work - no painting - just parts replacements) but from drop off (Aug 29) to repaired (Oct 26) took about two months. Nice rep. But nearly all co More

by JL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa
Dec 13, 2024 -

Gene Messer Volkswagen responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced while having your vehicle repaired. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Dan Deleon General Manager ddeleon@GeneMesser.com

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