Gene Messer Volkswagen

They took care of me as fast as they could had me ubers, to go back home and back even fixed a couple things that I didn't even ask. We're very friendly and helpful the whole time. to go back home and back even fixed a couple things that I didn't even ask. We're very friendly and helpful the whole time. More

Came in to take a look at a car and left with my new car in less than an hour. Their team is very quick and efficient and so pleasant to work with. in less than an hour. Their team is very quick and efficient and so pleasant to work with. More

The worst dealership in town. I bought a used 2021 Ford Explorers with 55991 miles on it. I didn’t drive the car as I needed to learning all features on the car before using it. I bought a used 2021 Ford Explorers with 55991 miles on it. I didn’t drive the car as I needed to learning all features on the car before using it. The car just sat in my garage until I need to plug in the snapshot from Progressive car insurance. I can’t turn on the car as the battery died. I called the dealer and reported the problem. They sent the technician over to replace the battery and charged me $446.23 for this service. I can have this battery replaced at Costco or Walmart for just $179.90 if I can bring the car there. However, I have no other choice by accepting the service. I asked the Sale Manager Justin to do the right thing instead of overcharge me for this. He said because I don’t drive the car so the battery died, and nothing he can do about this. I told him I have to write a review on this then he got mad and tell me he will not do anything. I ended up have to do whatever needed to be done in order to have my car run; otherwise, I have to pay more to car insurance for not having the snapshots plugged in. What kind of customer service is it? Labor for replacing the battery is $89.95 + tax while I can have a free installation if I buy a battery from Costco or Walmart. Stay away from Gene Messer Volkswagen, the worst dealer in town. More

Luis was great. The dealership didn’t pressure for a sale. They were fair and I will buy from them again! The dealership didn’t pressure for a sale. They were fair and I will buy from them again! More

My daughter and myself have always received good customer service at vw gene Messer. The techs have given us good service as well. service at vw gene Messer. The techs have given us good service as well. More

Amanda in the service department is amazing. She is always so informative and willing to help. Not to mention she is very kind and understanding. She is always so informative and willing to help. Not to mention she is very kind and understanding. More

They made buying a new car fast and easy. They seemed to really care that I got what I wanted at a price I could afford. Everything was great. Kyle was incredibly knowledgeable and I’d recomm They seemed to really care that I got what I wanted at a price I could afford. Everything was great. Kyle was incredibly knowledgeable and I’d recommend him to anyone. Thank you! More

It was a quick and smooth experience. Professional service provided. I would recommend to anyone needing to service their car. Professional service provided. I would recommend to anyone needing to service their car. More

We always receive excellent service from the dealer service department. We are able to schedule an appointment time to meet our needs. service department. We are able to schedule an appointment time to meet our needs. More