Gene Messer Toyota

Joe Angel I walked into the dealership on a Wednesday evening mostly due to the branding and the Gene Messer name. I knew the owner when he was alive and contin I walked into the dealership on a Wednesday evening mostly due to the branding and the Gene Messer name. I knew the owner when he was alive and continue to have a strong respect for his integrity and his legacy. Joe apporached me and worked with me to create a plan that allowed me to drive out with my new car. I was not the easiest sell and had restrictionon on how much I could afford. Joe met every need I had and moved through some areas I thought would be barriers. Although most of us would never want to go through a car buying experience if you just compare to stereotypes and funny movies, Joe was hard working and never quitting till I was able to complete my purchase. Highly professional and personable in every aspect of the relationship. More

Fast and friendly We were looking for specific options in a Tacoma and when a 2014 model wasn't available Joe found a 2013 with less than 7,000 miles that was a perfect We were looking for specific options in a Tacoma and when a 2014 model wasn't available Joe found a 2013 with less than 7,000 miles that was a perfect fit. Even though we were out of town buyers, communication - whether through email or texts - was great throughout the process. More

Joe Enriquez sales rep Joe was really on top of it. Joe worked hard to make our purchase right- after some unforeseen issues. All came out seemingly fair. My wife and I came Joe was really on top of it. Joe worked hard to make our purchase right- after some unforeseen issues. All came out seemingly fair. My wife and I came In from 100 miles away and the initial issues were a little off putting. Joe assured us it would be taken care of. We did have to go back but joe was there working toward making it all good. The overall experience was good thanks to joe being so attentive to our needs, and handling the other unforeseen issues. Usually it's misery going through a car purchase, but joe made this experience bearable if not pleasant. More

Sales Very pleased with my purchase from Rocky Moore. He was very professional and easy to work with and found me exactly what I needed. Great experience! Very pleased with my purchase from Rocky Moore. He was very professional and easy to work with and found me exactly what I needed. Great experience! More

Fantastic Experience!! Teagan was a great salesman. He was extremely knowledgable in his product and treated us like royalty. He completely changes my preconception of a car Teagan was a great salesman. He was extremely knowledgable in his product and treated us like royalty. He completely changes my preconception of a car salesman. I would recommend anyone to this young man. More

Friendly Teagan was a pleasure!! He was very knowledgable and very friendly. Teagan answered all of our questions. We had a great experience buying a new car w Teagan was a pleasure!! He was very knowledgable and very friendly. Teagan answered all of our questions. We had a great experience buying a new car with Tegan and all the staff at Gene Messer Toyota. More

buyer Great salesman...Always gets me what I ask for...will continue to do business with him and will follow him wherever he goes...he is an all around grea Great salesman...Always gets me what I ask for...will continue to do business with him and will follow him wherever he goes...he is an all around great salesman period More

Comfortable Nieves was outstanding :)!!!!! He provided excellent service. Didn't push us in any direction or price. Allowed me to test drive many vehicles to make Nieves was outstanding :)!!!!! He provided excellent service. Didn't push us in any direction or price. Allowed me to test drive many vehicles to make sure I was pleased and had a feel for a variety of cars or pickups. He made sure we understood all the bells and whistles on the new toy. I truly enjoyed the fact not every sales person tried to sell us a car. More

We drove in from out of town, and were pleasantly surprised to find our salesman at the front door waiting for us. The car we were looking at was freshly detailed and set aside waiting for us to test surprised to find our salesman at the front door waiting for us. The car we were looking at was freshly detailed and set aside waiting for us to test drive. I recommend Kyle to everyone. More

Sales experience, price and trade in value were good. Selection was OK. There was one option we didn't get that we wanted but due to the other good qualities at the dealership, we bought a new 4Runner fr Selection was OK. There was one option we didn't get that we wanted but due to the other good qualities at the dealership, we bought a new 4Runner from them. We arrived knowing what we wanted, what we expected to pay, an approximate value of our trade in and a interest rate quote from our bank. The salesman asked bout financing and we explained our credit score, the rate at our bank and said only if it could be matched would we finance with them. Much conversation back and forth with credit department and we were led to believe and expected the rate would be matched. Jessica came out and led us back to a cubical to finalize the sale. A lot of our time was wasted marketing add-ons we didn't want. We still had a 1 1/2 hour drive home ahead of us. Finally in exasperation I asked; "Are we wasting time or are waiting for approval?" Jessica told us she just had to get all sales and add-ons finalized before signing. She then informed us that we had been approved for an interest rate that was almost twice as high as what we expected. We were speechless. I asked her what she thought she was supposed to be doing and she replied, "We knew you didn't want your credit report needlessly reflecting numerous credit checks, so we went with Toyota Motor Credit because we like to deal with them." It was then I calmly explained that I knew what Toyota Credit had and she didn't need to waste a credit check for something I already knew. I asked my wife if this is what we were expecting and she reaffirmed that we were expecting a rate of 2.9%. I excused my self and went and called my bank. When I returned Jessica was gone but came back with a rate quote of 2.7%. It appeared to us and we definitely felt like Gene Messer Toyota was trying to manipulate and scam us into accepting a higher rate solely for their financial gain. Things only got worse. We proceeded to document signing. She requested we sign on an electronic signature pad. After the second signature I asked, "Shouldn't we be going over and seeing these documents?' She assured us she would print them in a minute which she did and with pride announced "Here is what you signed!' When I confronted her with the fact that the odometer statement was inaccurate and had a bogus mileage figure on it, she replied, "Oh, that just means we didn't alter it, it doesn't have to be accurate." We drove home and for 90miles discussed how we had been treated. The finance department seems to be lacking in integrity. I cannot recommend a business to others if it cannot treat customers respectfully and properly fill out financial documents. We left wishing we had dealt with our local dealer. The finance department shames the whole process. More