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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,228 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,228 reviews

October 27, 2026

Kolby helped me in the service department. Very good guy, knows how to treat customers! More

by Jeffpurkeypile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby
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October 27, 2026

Travis, sales associate made our purchase easy and we had a great experience. Great team! More

by Dev
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Turner
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October 26, 2026

3rd car purchased thru this dealership , although others are closer would be nicer if operational functions would be explained More

by jamesrkeese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lincoln
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October 26, 2026

Wow! Excellent service! Truck was overheating and they had me fixed in under 5 hours and back on the road. Colby was awesome! More

by ric_irvine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby
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October 19, 2026

Quality customer service and excellent associates who made sure I found a vehicle and price I liked and could work with. More

by suarezrafael94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Venegas
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Oct 21, 2026 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 18, 2026

Group 1 Hub City Toyota has professional service reps & mechanics! They do great work! Even if a part doesn’t fix a problem they have the ability to find another way. More

by pham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Oct 19, 2026 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

October 16, 2026

Awesome customer service from everyone in the service department! Can’t say the same for the person handling the coffee bar. More

by billie0114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2026 -

Gene Messer Toyota responded

Thank you for your kind words about our service department. We strive for professionalism and teamwork in every interaction. I appreciate your feedback regarding the coffee bar and will ensure it is addressed. Your insights help us maintain our commitment to integrity and respect for all our customers.

October 14, 2026

Had a great experience in the service department for my Grand Highlander’s 10,000 mile check up/service. David (my service advisor) kept me informed from start to finish and had my vehicle ready when promi More

by Lchandler0929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David, Eddie Reyna
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Oct 16, 2026 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Hub City! Please don't hesitate to reach out to us if there's anything more we can do!

October 13, 2026

Everyone was so professional, kind, and friendly. The time it took, was a little longer than I expected, More

by Tambo50
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan
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Oct 14, 2026 -

Gene Messer Toyota responded

Thank you for your kind words, Tambo50. We appreciate your recognition of our team's professionalism and friendliness. We understand your frustration regarding the time it took, and we strive for transparency in our processes. Your feedback helps us improve and ensures we continue to provide the best service possible.

October 09, 2026

They take care of the customer without the hassle of many other places. Service dept answers the phone and is available for questions More

by mikecarrie15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 12, 2026 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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