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Brady Keys
Brady Keys at Gene Messer Toyota

Brady Keys

General Manager

Gene Messer Toyota

6102 19th St
Lubbock, TX 79407

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4.7
292 Reviews
4.7

292 Reviews

Write a Review

292 Reviews of Brady Keys

October 16, 2026

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Employee Rating

Awesome customer service from everyone in the service department! Can’t say the same for the person handling the coffee bar. More

by billie0114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2026

Gene Messer Toyota responded

Thank you for your kind words about our service department. We strive for professionalism and teamwork in every interaction. I appreciate your feedback regarding the coffee bar and will ensure it is addressed. Your insights help us maintain our commitment to integrity and respect for all our customers.

October 14, 2026

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Employee Rating

Had a great experience in the service department for my Grand Highlander’s 10,000 mile check up/service. David (my service advisor) kept me informed from start to finish and had my vehicle ready when promi More

by Lchandler0929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David, Eddie Reyna

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Oct 16, 2026

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Hub City! Please don't hesitate to reach out to us if there's anything more we can do!

October 13, 2026

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Everyone was so professional, kind, and friendly. The time it took, was a little longer than I expected, More

by Tambo50
Recommend Dealer
Yes

Other Employees Tagged: Bryan

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Oct 14, 2026

Gene Messer Toyota responded

Thank you for your kind words, Tambo50. We appreciate your recognition of our team's professionalism and friendliness. We understand your frustration regarding the time it took, and we strive for transparency in our processes. Your feedback helps us improve and ensures we continue to provide the best service possible.

October 09, 2026

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Employee Rating

They take care of the customer without the hassle of many other places. Service dept answers the phone and is available for questions More

by mikecarrie15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 12, 2026

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2026

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The employees were friendly and attentive and were very thorough in explaining their findings. Thanks More

by markmarilynkeys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 25, 2026

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2026

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They were very professional and the service was fast, the inspection video I get about my vehicle helps build my confidence in the repair. More

by crono224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 21, 2026

Gene Messer Toyota responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Toyota Hub City. Please don't hesitate to reach out if there's anything additional we can do for you.

September 17, 2026

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Employee Rating

Great customer service by Nieves Garcia and Luke Mason. Compared used and new Toyota in order to make the best descion. They made the purchase of a new Toyota Tacome easy. More

by hp cargile
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nieves Garcia and Luke Mason

Print
Sep 17, 2026

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Hub City! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 16, 2026

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Employee Rating

I took my car in for a recall. Everyone was pleasant and helpful. I will definitely be back. More

by karenwhitener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 18, 2026

Gene Messer Toyota responded

Hi, we are so happy to read such a great review about Group 1 Toyota Hub City! Feel free to reach out to us if you need anything. Have a wonderful day.

September 16, 2026

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Employee Rating

Trey M Was Very Helpful I Would Work With Him Again Very Awesome GODLY Professional Man! More

by youngsteffany57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Trey M

Print
Sep 17, 2026

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Hub City. Please don't hesitate to reach out if there's anything additional we can do for you.

September 12, 2026

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Employee Rating

Lack of communication between the service department is a serious issue. I am not happy. More

by kymberly66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Sep 15, 2026

Gene Messer Toyota responded

Kymberly, thank you for sharing your experience with us. I sincerely apologize for the lack of communication you encountered in our service department, as we strive for reliability and quality in all our interactions. Please reach out to me directly at the contact information provided so we can address your concerns and work towards restoring your trust as a valued client. Dave Randall Service Manager drandall@group1auto.com

Sep 15, 2026

kymberly66 responded

Per your request, I am reaching out to you. How do you propose we address my concerns?

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