Gene Messer Toyota

Sales experience, price and trade in value were good. Selection was OK. There was one option we didn't get that we wanted but due to the other good qualities at the dealership, we bought a new 4Runner fr Selection was OK. There was one option we didn't get that we wanted but due to the other good qualities at the dealership, we bought a new 4Runner from them. We arrived knowing what we wanted, what we expected to pay, an approximate value of our trade in and a interest rate quote from our bank. The salesman asked bout financing and we explained our credit score, the rate at our bank and said only if it could be matched would we finance with them. Much conversation back and forth with credit department and we were led to believe and expected the rate would be matched. Jessica came out and led us back to a cubical to finalize the sale. A lot of our time was wasted marketing add-ons we didn't want. We still had a 1 1/2 hour drive home ahead of us. Finally in exasperation I asked; "Are we wasting time or are waiting for approval?" Jessica told us she just had to get all sales and add-ons finalized before signing. She then informed us that we had been approved for an interest rate that was almost twice as high as what we expected. We were speechless. I asked her what she thought she was supposed to be doing and she replied, "We knew you didn't want your credit report needlessly reflecting numerous credit checks, so we went with Toyota Motor Credit because we like to deal with them." It was then I calmly explained that I knew what Toyota Credit had and she didn't need to waste a credit check for something I already knew. I asked my wife if this is what we were expecting and she reaffirmed that we were expecting a rate of 2.9%. I excused my self and went and called my bank. When I returned Jessica was gone but came back with a rate quote of 2.7%. It appeared to us and we definitely felt like Gene Messer Toyota was trying to manipulate and scam us into accepting a higher rate solely for their financial gain. Things only got worse. We proceeded to document signing. She requested we sign on an electronic signature pad. After the second signature I asked, "Shouldn't we be going over and seeing these documents?' She assured us she would print them in a minute which she did and with pride announced "Here is what you signed!' When I confronted her with the fact that the odometer statement was inaccurate and had a bogus mileage figure on it, she replied, "Oh, that just means we didn't alter it, it doesn't have to be accurate." We drove home and for 90miles discussed how we had been treated. The finance department seems to be lacking in integrity. I cannot recommend a business to others if it cannot treat customers respectfully and properly fill out financial documents. We left wishing we had dealt with our local dealer. The finance department shames the whole process. More

I bought a used Toyota Corolla and the over all experience was rather pleasant. I received a fair trade for my Ford Taurus and paid a resonable price for the Toyota. My only issues are the Financ experience was rather pleasant. I received a fair trade for my Ford Taurus and paid a resonable price for the Toyota. My only issues are the Finance guy was rather rude and pushy about his extra insurence and extended warranty as I already had financing arranged through the local credit union. I also became a little frustrated with Luke who was on his cell phone a great deal of the time working on other deals. More

I purchased a new Land Cruiser in January 2003. The truck has been just plain awfull!! I had it in their shop for problems with creaks and rattles since the first week I owned it. They kept my car in truck has been just plain awfull!! I had it in their shop for problems with creaks and rattles since the first week I owned it. They kept my car in the shop for over 4 months for the first 8 months I owned the car. Their service department would repair one problem and then create 4 others. Eventually they stated they could not fix my rattle in the windsheild and told me I would have to go to arbitration to get anything else done. I DID THAT! During the process I chose a different dealer in NM to help me. During the process my problem was acknowledged and their service manager stated he could fix my problem. I accepted the offer and it took MY NEW DEALER all of two hours to fix ther problem. The factory had left a setting tab in the windshield. They took it out and NO MORE RATTLE. I was continually lied to at Gene Messer and would not recommend them to anyone. More