
Gene Messer Toyota
Lubbock, TX
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Great experience! Adam was my service rep and is great! He always makes sure that he addresses all of the concerns I have with my 4-Runner. He is personable and ans Adam was my service rep and is great! He always makes sure that he addresses all of the concerns I have with my 4-Runner. He is personable and answers any questions I have. Thanks Adam for helping me stay on the road safely. More
Friendly staff. Explained what they’re going to do with my car before I leave it to them. Helpful with my questions. Prompt service Explained what they’re going to do with my car before I leave it to them. Helpful with my questions. Prompt service More
They were courteous and respectful. Asked what I needed and didn’t try to sell me anything else. Only problem was they didn’t replace the sticker telling me whet the next oil change is. Asked what I needed and didn’t try to sell me anything else. Only problem was they didn’t replace the sticker telling me whet the next oil change is. Had to come back and have it done. Also they had the wrong first name. It’s Louis! More
Arrived for an 9 o’clock appointment was immediately lead in the Service Bay. They took down my information and I told him I would wait for service to be completed in the customer waiting area. The represent in the Service Bay. They took down my information and I told him I would wait for service to be completed in the customer waiting area. The representative told me it would be about one hour.. When the representative came to get me to tell me, my car was ready only 40 minutes at elapsed. My 24 month inspection was completed. I gave me an oil change tire rotation and sent me on my way. Whenever I need something done to my car. I will be back to Gene Messer Service dept.Thanks & Have a happy day. More