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Gene Messer Toyota

Lubbock, TX

4.7
764 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 764 reviews

February 28, 2025

They worked really well with me and helped me to buy my first car! I would buy from here again. More

by kena harpel
Recommend Dealer
Yes
Employees Worked With
Mia turner, Brady Keys
Mar 03, 2025 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 27, 2025

Hassle free, quick and thorough service. I was in and out in thirty minutes. Great job! More

by Pobbi20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Mar 02, 2025 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 26, 2025

Great experience! Adam was my service rep and is great! He always makes sure that he addresses all of the concerns I have with my 4-Runner. He is personable and ans More

by stonenikki6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Feb 28, 2025 -

Gene Messer Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 23, 2025

Friendly staff. Explained what they’re going to do with my car before I leave it to them. Helpful with my questions. Prompt service More

by lenialejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
Feb 28, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 22, 2025

They were courteous and respectful. Asked what I needed and didn’t try to sell me anything else. Only problem was they didn’t replace the sticker telling me whet the next oil change is. More

by badastazman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name
Feb 28, 2025 -

Gene Messer Toyota responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Brady Keys General Manager Bkeys@genemesser.com

February 22, 2025

Outstanding customer Service and very efficient service! We appreciate each and every employee at Gene Messer! More

by sharonperry2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Feb 24, 2025 -

Gene Messer Toyota responded

Hi, thank you for taking the time to leave a review for us at Gene Messer Toyota. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 22, 2025

Arrived for an 9 o’clock appointment was immediately lead in the Service Bay. They took down my information and I told him I would wait for service to be completed in the customer waiting area. The represent More

by bkstaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Feb 24, 2025 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 21, 2025

Amanda is the best! She listen to what i wanted and found exactly what i asked for. The staff was friendly and helpful also More

by daddyv.52366
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Walker
Feb 24, 2025 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 21, 2025

They were very prompt. I am very satisfied with their work. Everyone I dealt with was very nice. More

by drodfour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
Feb 23, 2025 -

Gene Messer Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 20, 2025

Always great to work with. Everyone should have such great service and very timely of course More

by tim mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Feb 21, 2025 -

Gene Messer Toyota responded

Hello Tim, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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