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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
790 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 790 reviews

November 22, 2023

The people who works here are truly Gem's. I drove in and spoke to one of the guys on duty he explain that they were "jam". I responded, No Problem! I'll wait, even if it takes a long while. More

by wltrlinks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can remember name them
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Nov 23, 2023 -

Gene Messer Toyota responded

It's wonderful to hear our team at Gene Messer Toyota went above and beyond to accommodate you, even during a busy period! Our quick and efficient service, despite the initial expectation of a longer wait, reflects our commitment to customer satisfaction. Thank you for your business!

November 22, 2023

Always professional and always do a great job with only a small wait! I am thankful for their integrity! More

by Lindacmer810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 23, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 19, 2023

Excellent attitude, pay attention to my requests, always finish faster than they promised, I am very satisfied. More

by dwzuehlke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 21, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 19, 2023

Very helpful service advisor. Easy to get appointments. Clean and nice waiting area. Prompt attention to concerns. More

by Schoolmaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Nov 21, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

Great experience with staff. Joe Enriquez great sales rep. Excellent customer service. Joe went above and beyond More

by monicatcon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh finance, Joe Enriquez
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Nov 21, 2023 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled that Joe provided you with an excellent sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 17, 2023

Service department is wonderful to work with. Easy to get appointments, quick work, great communication during the visit. I really enjoy the friendly helpful staff. Matt is especially helpful. More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service - Matt
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Nov 21, 2023 -

Gene Messer Toyota responded

It's fantastic to hear that you had a wonderful experience and that Matt provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

The salesman Dane was knowledgeable and efficient. It was an easy painless process! I would definitely recommend this dealership to friends and family. More

by hojobro3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dane Hebert
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Nov 21, 2023 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled that Dane provided you with a knowledgeable sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 15, 2023

Gene Messer Toyota went above & beyond for us. They worked with our budget found us the perfect vehicle and made the buying process seamless. We will definitely be buying from them again. More

by Bobxcruz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
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Nov 16, 2023 -

Gene Messer Toyota responded

We are thrilled to hear you had a fantastic experience at Gene Messer Toyota! Finding a vehicle within your budget and making the buying process seamless speaks volumes about their commitment to customer satisfaction. Building that trust and satisfaction often leads to repeat business. Congratulations on your new vehicle!

November 14, 2023

Always courteous and professional! Purchased 2 Certified Preowned cars here and only come back here for maintenance! More

by maysielea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden Fullerton
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Nov 16, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had a courteous and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 11, 2023

Great to see how well everyone works to get the check up done .Appreciate you’ll. More

by Marialuna56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Servicemen.
Report | Print
Nov 12, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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