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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
790 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 790 reviews

December 04, 2023

Great service, prompt and fast provided by our service advisor, Bryan. Very friendly as well! More

by rlc98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 05, 2023 -

Gene Messer Toyota responded

We appreciate your Five Stars and we are delighted to know you had a great experience with us! We look forward to the pleasure of your business again!

December 02, 2023

Service is great not a long wait the person that took care of me wasn't very talkative I guess it was too early in the morning for him or maybe a bad day but overall a great experience More

by Lawara7360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 06, 2023 -

Gene Messer Toyota responded

It's great to hear that despite the less talkative interaction, your overall experience with the service was positive. Sometimes, service representatives might have off days or early morning hours can be challenging. However, it's excellent that the service itself was efficient and didn't involve a long wait. Thank you for your business!

December 01, 2023

Salesman was prepared for our arrival. Very professional and respectful. I strongly recommend him and this dealership More

by Lnvelasquez2005
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Abbott
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Dec 02, 2023 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 01, 2023

People are great service is great. Service was fast and informative. Facility was clean and organized. More

by kdsheatandair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Walker,
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Dec 06, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 30, 2023

I was impressed with the service i received. The personal was friendly and professional. They kept me informed on the status of my vehicle and explained everything in detail. More

by emsycrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance department
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Dec 01, 2023 -

Gene Messer Toyota responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

November 29, 2023

Great service always. Service advisor is very thorough and explains everything. Matt does a great job. More

by Elizabeth Lara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt (don’t recall his last name)
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Dec 01, 2023 -

Gene Messer Toyota responded

It's fantastic to hear that you had a great experience and that Matt provided thorough assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 29, 2023

Salesman was great and very informative! Definitely enjoyed doing business with him and look forward to possibly doing more business with him in the future. More

by Jarred3344
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Enriquez
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Dec 01, 2023 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

Jordan and Luke went out of their way to help us with the purchase of the new Toyota. Super friendly and helpful. Luke was especially helpful in explaining all the features of the new car. More

by Bill Tracy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Sheaffer and Jordan Pointon
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Dec 01, 2023 -

Gene Messer Toyota responded

Congratulations on your new Toyota! We are thrilled that Jordan and Luke provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 24, 2023

Service department is personable and helpful. They took care of us and we were out in under an hour. More

by sagwa1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in service department
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Nov 28, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had a personable and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 23, 2023

Matt did a great job. I will continue going to Gene Messer Toyota because of their excellence customer service. More

by Rosemary Zavala
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt... Service Department
Report | Print
Nov 29, 2023 -

Gene Messer Toyota responded

It's fantastic to hear that you had a great experience and that Matt provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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