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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
930 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 930 reviews

June 03, 2024

Too many people at the same time had appointments! Took five hours for an oil change! More

by bckarvas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jun 05, 2024 -

Gene Messer Toyota responded

Thank you for your feedback. Please be assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

June 03, 2024

My experience buying a car from Gene Messer Toyota was exemplary! Sonya Young eagerly and swiftly located a car accordingly to what I was looking for. Then Luke Schaffer did a superb job taking care of More

by Linda Chance
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonya Young, Luke Schaffer
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Jun 05, 2024 -

Gene Messer Toyota responded

Hi Linda, we're happy to hear you had such a positive experience with Sonya and Luke! Feel free to reach out to us if you need anything. Have a wonderful day.

June 01, 2024

I had a appointment for 10 am for a oil change and wasnt done till 4 i told them half an hour before to not do it cauee it took to long they still did anyway and charged me $110 never going back here again. More

by Karatekid9420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt in service department
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Jun 18, 2024 -

Gene Messer Toyota responded

Thank you for speaking with us over an appointment for an oil change. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. Dave Randall Service Director drandall@GeneM esser.com

May 30, 2024

The Toyota dealership is the best in Lubbock and the service department is best in Lubbock! More

by rhondas1909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam is the best service man ever! I have used him for years. Such a respectful and honest man!
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May 30, 2024 -

Gene Messer Toyota responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 30, 2024

The experience was excellent and were treated with respect and friendlyness they made shopping for a new vehicle excited More

by ramirogarcia87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Ahern
Report | Print
May 30, 2024 -

Gene Messer Toyota responded

We're delighted to learn that your experience was excellent! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 28, 2024

He was very friendly from the start. Very helpful on what I was looking for. More

by mvramirez461
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Easton
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May 29, 2024 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We're thrilled that Easton provided you with a helpful sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 28, 2024

They got me in quick to program a key fob and I appreciated that too. More

by Ssgri1984
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
May 29, 2024 -

Gene Messer Toyota responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 27, 2024

Place was clean, staff were professional and courteous. Attention as soon as I drove in and was served immediately. More

by ng.harry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Jesse
Report | Print
May 29, 2024 -

Gene Messer Toyota responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 27, 2024

Great service every time we come for oil changes and service. People are always friendly and helpful. More

by sbergvall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
May 29, 2024 -

Gene Messer Toyota responded

We're delighted to learn that your experience was great! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 27, 2024

I gave the dealer only 2 stars. The service advisor did not fulfill their promise to give us 4 free oil change within the 2-year warranty service for buying this brand new vehicle. More

by Jamir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Walker
Report | Print
May 29, 2024 -

Gene Messer Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 29, 2024 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. I apologize for not receiving your fourth free oil change. I would like an opportunity to fix this and earn your business, please contact me at drandall@GeneMesser.com. I look forward to speaking with you. David Randall, Service Director

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