Gene Messer Toyota

Very disappointing experience with GM Toyota Lubbock. There’s no proper communication between the manager and agents and I guess they really do care for you if you have a high amount of money to purchase There’s no proper communication between the manager and agents and I guess they really do care for you if you have a high amount of money to purchase a car if not then they really don’t care. Not recommendable dealership. More

Customer service was amazing and very helpful! 10/10 recommend, were quick and drop off and pickup were both super fast. 10/10 recommend, were quick and drop off and pickup were both super fast. More

Our salesman Jake Chester was the best. He kept us informed on our vehicle arrival. He kept us informed on our vehicle arrival. More

Great at intake but slow at pickup time. I waited several minutes at checkout desk. No one came to assist me. I had to seek out someone to help me. Several people were in the area at the I waited several minutes at checkout desk. No one came to assist me. I had to seek out someone to help me. Several people were in the area at the time but ignored me. When you are there to pay money, someone should be there immediately to accept it. More

Awesome customer service. They let you know what the problem is and you have the option whether you want it fixed or not right then They let you know what the problem is and you have the option whether you want it fixed or not right then More

They were great. I was standing waiting on my family to get something taken care of and people that I hadn’t been helped and I had four different people come and help I was standing waiting on my family to get something taken care of and people that I hadn’t been helped and I had four different people come and help me try to help me. They were so helpful and it made me feel comfortable. More

Terrible communication in the service dept. Horrible experience purchasing the truck. I don’t recommend doing anything with this group. Horrible experience purchasing the truck. I don’t recommend doing anything with this group. More

No ones answer the phone in the service department or put on hold and the call drops this t happen over 3 daya on hold and the call drops this t happen over 3 daya More

👌👌best service in town of Lubbock TX thank you and be back soon for the truck need ... back soon for the truck need ... More

Great service. Great staff. One of the best dealers I have ever dealt with. Highly recommend them Great staff. One of the best dealers I have ever dealt with. Highly recommend them More