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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
790 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 790 reviews

December 19, 2023

Bryan was great with getting me set up for my service appointment, communicating during the appointment, and everything to complete it. More

by brandiwmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
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Dec 21, 2023 -

Gene Messer Toyota responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 18, 2023

They scheduled me quickly for a check of two problems and a general service check. The tech, Brian, checked me in, explaining that my car would be there all day due to the amount of service request at this C More

by Ljhbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Colby
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Dec 20, 2023 -

Gene Messer Toyota responded

That's wonderful to hear! Brian, Colby, and our service team at Gene Messer Toyota provided efficient and attentive service, especially during a busy time of year. Quick turnaround and excellent communication can truly enhance the overall experience. Your appreciation for our efforts surely means a lot to us!

December 16, 2023

All was done fast it was good very great customer service it would be nice to get him again thank you very much More

by lidia.corral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Richard
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Dec 20, 2023 -

Gene Messer Toyota responded

It's fantastic to hear about the efficient service and great customer care! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 16, 2023

Good service and they really take care of you and your car to make sure your set before you leave. No problems More

by Devonte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden Fullerton
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Dec 19, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 14, 2023

Service rep was polite but not forthcoming about the damage to the vehicle. Also, images of the vehicle are misleading as the lighting and angles of capture hid damage that was discovered upon in person More

by No
Recommend Dealer
No
Employees Worked With
Amanda
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December 12, 2023

Gene Messer Toyota is an amazing dealership. They helped me find the perfect Corolla Cross. And kept my updated while it was in route. It was a seamless process and I love my car. I just had More

by mdw262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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Dec 15, 2023 -

Gene Messer Toyota responded

It's fantastic to hear your experience with Gene Messer Toyota has been excellent! From the purchase of your Corolla Cross to the service at our center, we've consistently provided great service. Thanks for sharing your positive experience!

December 10, 2023

Bryan met us in the service department and was efficient and kind in getting our car ready for the service. Always efficient and kind. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 12, 2023 -

Gene Messer Toyota responded

It's fantastic to hear that Bryan consistently provides efficient and kind service when you visit Gene Messer Toyota! Having someone who is both efficient and kind can make the service experience more pleasant. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

They were very courteous and helpful and the waiting area was very nice and comfortable. More

by btraylor50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden in the service department
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Dec 12, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

I have only used the service dept. at this dealership. I just got the vehicle back that I had serviced, so I can’t comment on their work, but the person I talked to about scheduling an More

by tricky5154
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Dec 06, 2023 -

Gene Messer Toyota responded

It's great to hear that your initial interactions with the service department at Gene Messer Toyota were positive! Having a helpful and friendly person assist with scheduling and an accessible service advisor like Colby who kept you informed can make a significant difference in the service experience. It's promising to have a service advisor who seems attentive and keeps you updated throughout the process. Thank you for your business!

December 05, 2023

It is generally good but I have had two bad experiences with the service dept. once they failed to honor a service agreement we had purchased and yesterday they tried to sell me a new tire when all I want More

by fridenhour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby in service
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