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Gene Messer Toyota

Lubbock, TX

4.7
790 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 790 reviews

January 12, 2024

I made an appointment for an alignment, 9:30 am Saturday. I picked up my Tundra at 5:30 pm. Unacceptable if you ask me. I was going to wait for the truck because I figured with an appointment and just a rot More

by jester12021202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Womack
Jan 17, 2024 -

Gene Messer Toyota responded

Thank you for your feedback. I'm sorry to hear that your experience with our service was unsatisfactory. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Dave Randall Service Manager (888) 212-9592 drandall@GeneMesser.com

January 10, 2024

Gene Messer Toyota’s staff are very customer oriented. My car received a thorough check today with the Service Department, and they were knowledgeable and courteous. More

by ida.ovalle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan in the Service Department
Jan 11, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a knowledgeable and courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 06, 2024

Salesman was friendly and carried through on everything that was promised. He was patient explaining details of a new vehicle and will be available for further questions. More

by Jmntx
Recommend Dealer
Yes
Employees Worked With
Nieves Garcia
Jan 09, 2024 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with a friendly sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 06, 2024

They’re my go to. I love the people there and I trust them. What more can you say? More

by buckberry2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service providers , Eddie Reyna
Jan 09, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 05, 2024

Excellent service by Gerardo Flores with my purchase of a new Camry @ Gene Messer Toyota! More

by doublelml
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo Flores
Jan 06, 2024 -

Gene Messer Toyota responded

Congratulations on your new Camry! We are thrilled that Gerardo provided you with an excellent sales experience. Our ultimate goal is your satisfaction! We are excited to help you in the future.

January 04, 2024

Fast service on my Camry. I should have stayed and waited. Lol Super friendly staff very professional. Service Staff where every where helping customers at 7am. More

by adrianadams26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanks Adam
Jan 05, 2024 -

Gene Messer Toyota responded

It's great to hear that you received fast and efficient service for your Camry at Gene Messer Toyota! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 04, 2024

Ethan Abbott took the time to show me all the features on the 2025 Tundra that I was interested in and offered to set up anything that I needed help with after I purchased the Tundra. More

by ckkb2123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Abbott
Jan 05, 2024 -

Gene Messer Toyota responded

Congratulations on your new Tundra! We are thrilled that Ethan provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

January 03, 2024

Easton Mathis is really nice and helpful guy. He went out of his way to help us and I really appreciate that. I live in Oklahoma but working with him was such a good experience I’ll probably make More

by jaredseventyseven
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Easton Mathis
Jan 05, 2024 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled that Easton provided you with a good sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 30, 2023

Easy to schedule appointments and always have good maintenance specials. Employees are friendly and knowledgeable. The waiting area is comfortable. More

by tonigafford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jan 03, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a friendly and knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 30, 2023

Good friendly people good good good good good people good good people good people good More

by Danlin6263
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Chester five stars
Jan 03, 2024 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with a good sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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