
Gene Messer Toyota
Lubbock, TX
Filter Reviews by Keyword
By Type
Showing 790 reviews
I made an appointment for an alignment, 9:30 am Saturday. I picked up my Tundra at 5:30 pm. Unacceptable if you ask me. I was going to wait for the truck because I figured with an appointment and just a rot I picked up my Tundra at 5:30 pm. Unacceptable if you ask me. I was going to wait for the truck because I figured with an appointment and just a rotate and alignment it wouldn’t take more than 2 hours. I was wrong. They did offer to Uber me anywhere in town, however that kinda defeats the purpose of the appointment for such a minor maintenance item. Disappointing! More
Gene Messer Toyota’s staff are very customer oriented. My car received a thorough check today with the Service Department, and they were knowledgeable and courteous. My car received a thorough check today with the Service Department, and they were knowledgeable and courteous. More
Salesman was friendly and carried through on everything that was promised. He was patient explaining details of a new vehicle and will be available for further questions. that was promised. He was patient explaining details of a new vehicle and will be available for further questions. More
Fast service on my Camry. I should have stayed and waited. Lol Super friendly staff very professional. Service Staff where every where helping customers at 7am. I should have stayed and waited. Lol Super friendly staff very professional. Service Staff where every where helping customers at 7am. More
Ethan Abbott took the time to show me all the features on the 2025 Tundra that I was interested in and offered to set up anything that I needed help with after I purchased the Tundra. the 2025 Tundra that I was interested in and offered to set up anything that I needed help with after I purchased the Tundra. More
Easton Mathis is really nice and helpful guy. He went out of his way to help us and I really appreciate that. I live in Oklahoma but working with him was such a good experience I’ll probably make He went out of his way to help us and I really appreciate that. I live in Oklahoma but working with him was such a good experience I’ll probably make the trip to see him when it’s time for another car. More
Easy to schedule appointments and always have good maintenance specials. Employees are friendly and knowledgeable. The waiting area is comfortable. maintenance specials. Employees are friendly and knowledgeable. The waiting area is comfortable. More