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Gene Messer Toyota

Lubbock, TX

4.7
790 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 790 reviews

February 03, 2024

The service writer are very knowledgeable. Every maintenance were inspected and rated. It was excellent experience. More

by robert.robinson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
Feb 07, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 01, 2024

good fun. great customer service, overall fast, very funny gentleman that helped me today. 10/10 More

by rylopez30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Simpson, Pace Bixler, Ladon Burrell, Raul Reyna
Feb 02, 2024 -

Gene Messer Toyota responded

Fantastic to hear that you had a good time and received great customer service! We're glad your experience was overall fast, and the gentleman who assisted you added a touch of humor. Thank you for the 10/10 rating! Safe travels, and we look forward to serving you again!

January 30, 2024

A pleasent waiting area. I was in and out in less than 1 hour. Everyone was very professional. More

by fred.watson0
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jesse Paez
Feb 01, 2024 -

Gene Messer Toyota responded

Thank you for the kind words Fred! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 29, 2024

Great service in all areas including friendly and helpful folk, attention to detail, and punctual . More

by dr.c.l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department personnel.
Jan 31, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Jan 31, 2024 -

dr.c.l responded

Always my pleasure. Looking forward to my next experience with Gene Messer Toyota, Lubbock.

January 26, 2024

Salesman Kolby Cook at Gene Messer Toyota in Lubbock is by far the most patient, knowledgeable and courteous salesman I’ve ever dealt with. He wasn’t pushy, answered every question we had in detail and for More

by EZQ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kolby Cook, Austin Abbott
Jan 30, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 25, 2024

Great place over all and everyone is friendly and helpful with all my needs thanks More

by malirez56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian womack
Jan 26, 2024 -

Gene Messer Toyota responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

January 24, 2024

Matt Walker, your Service Advisor is an Exceptional Gentleman, no question is to big or to small that he won't answer, no project you request will go unheard and he'll do his best to see that your req More

by mctodd1935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Walker
Jan 27, 2024 -

Gene Messer Toyota responded

Thank you for taking the time to acknowledge Matt, your Service Advisor, and sharing your positive experience with Gene Messer Toyota. It's fantastic to hear that Matt is an exceptional gentleman who goes above and beyond to address your questions and requests. We appreciate your kind words, and we'll be sure to pass on your appreciation to Matt. Safe travels!

January 23, 2024

WOW! There's a beacon in the sky at Gene Messer Toyota and it's to lead you to Kade Riney. Kade is in online Toyota sales and he is AWESOME! AWESOME! Tota More

by cadump13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kade Kiney
Jan 26, 2024 -

Gene Messer Toyota responded

We're thrilled to hear about your exceptional experience with Kade at Gene Messer Toyota! It's fantastic that Kade's knowledge, professionalism, character, and honesty made your car-buying experience truly outstanding. We appreciate your positive feedback and commend the entire team at Gene Messer Toyota for their excellence. Enjoy your new Tundra, and thank you for choosing Gene Messer Toyota!

January 23, 2024

We had a flat tire, they got us in early in the am. They paid for a new tire because I have the extended warranty. Very satisfied with the service. More

by cagnelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Jan 25, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 22, 2024

The service employee who waited on me was super kind even though it was freezing and I didn’t have an appointment. Work was complete so quickly also. Thank you Gene Messer! More

by lsehon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jan 25, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

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