Gene Messer Toyota

Superior Service at Gene Messer Toyota Young Lady in Service, Stephanie, was very courteous and efficient. She and Don took care of all my needs within a good time frame. Excellent service Young Lady in Service, Stephanie, was very courteous and efficient. She and Don took care of all my needs within a good time frame. Excellent service from both! More

Excellent service Brought in my Tacoma to get the tires checked as the tire symbol lite up. Jason immediately took my request for service. At this time since there w Brought in my Tacoma to get the tires checked as the tire symbol lite up. Jason immediately took my request for service. At this time since there was also a vehicle recall he also made sure that this was taken care of. The service was excellent and did not take a whole lot of time. Jason was very personable and polite any also very informative. Total service was excellent. More

Maintenance service Aneesa was very helpful and I felt very comfortable The service was quicker than I expected and I did get a phone call before anything was added t Aneesa was very helpful and I felt very comfortable The service was quicker than I expected and I did get a phone call before anything was added to my bill More

Issues resolved - hatch latch & handle From ordering the necessary parts to scheduling the repairs to very pleasant customer service, my experience with the Gene Messer Team was a breeze wi From ordering the necessary parts to scheduling the repairs to very pleasant customer service, my experience with the Gene Messer Team was a breeze without worry or concern. I highly recommend the Gene Messer Service Team, from top to bottom Ask for Annessa, she's a.good ambassador for Gene Messer, and taking care of business More

Good experience Friendly staff, eager to please. Clean waiting area and bathroom, filled coffee carafe when asked them to, even though i didnt use them thought having Friendly staff, eager to please. Clean waiting area and bathroom, filled coffee carafe when asked them to, even though i didnt use them thought having computers was nice touch. Called when they said they would. More

Confidence is key As a single person who knows absolutely nothing about how my Prius works, I count on Gene Messer Toyota to keep my car serviced and problem-free betwe As a single person who knows absolutely nothing about how my Prius works, I count on Gene Messer Toyota to keep my car serviced and problem-free between checkups. So far I have had not one single issue in 3 years of driving my car here in Lubbock. I feel well informed about what is needed and why, and they help me prioritize and give me advance notice of upcoming major maintenance costs. The shuttle drivers are the best!!!! More

Toyota Care service I was very happy with their service. They were fast and very friendly. They addressed my concerns and helped to resolve them. My thanks to everyone w I was very happy with their service. They were fast and very friendly. They addressed my concerns and helped to resolve them. My thanks to everyone who helped me at Gene Messer Toyota. More

My car was having problems on my trip from Wichita. Lance, in the Toyota Service Dept, was an absolute miracle man in getting to the bottom of my car's problems. He then saw to ordering parts and arran Lance, in the Toyota Service Dept, was an absolute miracle man in getting to the bottom of my car's problems. He then saw to ordering parts and arranging the repair of my car. Being away from home with my car in trouble had me in high anxiety. Lance took charge and got matters taken care of promptly, He saw to my needs with patience, courtesy, and know-how. My car is in great shape now and I'm confident the problems are solved. More

Fix our problem quickly They were friendly and called to let us know before hand the problem and what they would be doing to fix it and took care of the problem quickly an They were friendly and called to let us know before hand the problem and what they would be doing to fix it and took care of the problem quickly and efficiently More

Service - repair and recall Service has been less than stellar in the past year, but my recent experience was completely different. Stephanie Walters was my service associate and Service has been less than stellar in the past year, but my recent experience was completely different. Stephanie Walters was my service associate and she did an awesome job, from the time I arrived for her to review what needed to be done, to her follow through in getting parts ordered, to the completion of the job. She was very friendly, professional, and diligent to keep me posted every step of the way through the process, and delivered a quality product even earlier than I expected. She appeared to be well trained and very interested in providing outstanding customer service. I recommend her to anyone looking for prompt, courteous service that matches the quality that loyal Toyota customers expect from their dealer. More