Gene Messer Toyota

Service is always a pleasant experience; easy to schedule; efficient check in. Knowledgeable and helpful staff. Great lounge. Service is performed quickly with outstanding quality. schedule; efficient check in. Knowledgeable and helpful staff. Great lounge. Service is performed quickly with outstanding quality. More

I felt like I was treated just like anyone buying a new car even though I was buying one of the cheapest used cars on the lot. car even though I was buying one of the cheapest used cars on the lot. More

I've taken my RAV4 to this dealership since I moved to Lubbock in 2021. I've always had stellar service. My most recent visit was went beyond my expectations. An issue arose when the service techs were tr Lubbock in 2021. I've always had stellar service. My most recent visit was went beyond my expectations. An issue arose when the service techs were trying to remove a lug for a tire rotation. At first, I was told I would be charged to make the repair. That didn't sound right to me, so I spoke with Stepanie W., one of the managers on duty. After a few conversations back and forth, it was determined that the the lug was likely over tightened by the technician during the last tire rotation. Stephanie arranged for me to drop my vehicle off first thing on Monday, and an Uber ride was scheduled to pick me up and take me to work, and another came after work back to the dealership. In the end, I had a successful routine maintenance, including tire rotation. I felt very heard and valued as a customer! Kudos to the service team, especially Stephanie. I'll be back for my next regular maintenance visit! M. Lindsey More

Toyota Lubbock people are Punctual, experts, respectful, honest , everyone, everytime. They always make sure my 4 Runner is running efficiently honest , everyone, everytime. They always make sure my 4 Runner is running efficiently More

Efficient business managers, great atmosphere, salesman was not pushy, great product. Thorough explanation of pall the bells and whistles of our new Camry. was not pushy, great product. Thorough explanation of pall the bells and whistles of our new Camry. More

Very helpful. so polite. Always answer the question you have Bryan was very nice checking me in for appointment so polite. Always answer the question you have Bryan was very nice checking me in for appointment More

Excellena a a a a a a a a a a a a a at More

Very friendly and professional. The service staff treated my trucklike it was their own. Thank you The service staff treated my trucklike it was their own. Thank you More

Gene Messer Toyota is a top-notch dealership. The space is clean, bright and well-organized. The staff is welcoming and kind. We enjoyed working with them. The space is clean, bright and well-organized. The staff is welcoming and kind. We enjoyed working with them. More

I am very satisfied still and at peace with the services I get, made my care safe to drive. The only thing that I am not happy about is that I had ana appointment at 0745 am and got the car at almost 4pm. A I get, made my care safe to drive. The only thing that I am not happy about is that I had ana appointment at 0745 am and got the car at almost 4pm. Am hoping next time I would get update that it would take long so I can also be productive of the day rather than keepin’ on waiting.amidst all this staff Kolby is amazing.Thank you gene messer Toyota. More