Back

Gene Messer Toyota

Lubbock, TX

4.7
791 Reviews

6102 19th St

Lubbock, TX

79407

Directions

By Type

Showing 791 reviews

March 03, 2024

Supper nice and helpful people, they explained everything supper well and I really felt like they cared about the customers More

by giselle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Paez
Mar 08, 2024 -

Gene Messer Toyota responded

We're thrilled to hear that you had a positive experience with our team! Providing excellent service and ensuring our customers feel valued is always our goal. We appreciate your kind words, and we hope to have the pleasure of serving you again in the future. Safe travels!

March 02, 2024

Great salesman and service, very professional. I was very satisfied with the whole process of buying. More

by Zamoras
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Tristan
Mar 06, 2024 -

Gene Messer Toyota responded

We're glad to hear that you had a positive experience with both the salesman and the overall service during the buying process. Safe travels!

February 29, 2024

Gene Messer Toyota has a very professional service department check in and out process. My vehicle was checked in, serviced and out in about an hour for it’s complete annual service. They have a comfo More

by ghavenhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Mar 03, 2024 -

Gene Messer Toyota responded

We're pleased to hear about your positive experience with the service department at Gene Messer Toyota. It's great that the check-in and check-out process was professional and efficient, and your vehicle's complete annual service was completed in about an hour. We're glad they provide a comfortable waiting room for your convenience. We appreciate your business and look forward to serving you again in the future!

February 25, 2024

Layven was very helpful and understanding on helping me find my perfect car. I had been working with him since the summer and he would call me the second he had any info on a car coming in that could be wh More

by Colleen Baer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Layven in sales and Austin in finance
Feb 28, 2024 -

Gene Messer Toyota responded

We're delighted to hear about your positive experience working with Layven! It's wonderful that he was helpful, understanding, and proactive in assisting you in finding your perfect car. His great communication and interpersonal skills contributed to making our dealership an amazing place to work with. We appreciate your feedback, and Layven looks forward to continuing to provide excellent service for you and your vehicle!

February 25, 2024

We recently moved to Lubbock and were hesitant about the service we might receive due to our experience in our previous town. Gene Messer was hands down, excellent service, fair prices, accurate time estima More

by Lisa B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
Feb 28, 2024 -

Gene Messer Toyota responded

We're thrilled to hear about your excellent experience at Gene Messer Toyota! It's great that you received fair prices, accurate time estimates, and top-notch communication. We appreciate your recognition of Colby and the entire team for their professionalism and dedication to providing outstanding service. Thank you for your recommendation. We look forward to continuing to provide excellent service in the future!

February 23, 2024

The experience was okay pleasant atmosphere the people were nice overall not a bad place to visit and yes we could be back in the future thank you More

by deandaroy4466
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Guo
Feb 27, 2024 -

Gene Messer Toyota responded

We appreciate your feedback and are pleased to hear that you had an okay experience with a pleasant atmosphere and nice people. We value your business and look forward to serving you again in the future. Thank you for choosing us!

February 23, 2024

Everyone I encountered from the first person I talked with to the last was very professional and my needs were met above and beyond. More

by Harold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts department and service department
Feb 25, 2024 -

Gene Messer Toyota responded

We're delighted to hear that everyone you encountered, from the first person to the last, was very professional, and your needs were met above and beyond. We appreciate your positive comments and thank you for choosing us! Safe travels!

February 23, 2024

Courteous, Professional, Prompt, Cooperative. Facilities are cleañ, pleasing and comfortable. I do appreciate the free WiFi. Thank you all. More

by Paul
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Automotive Services
Feb 25, 2024 -

Gene Messer Toyota responded

We're delighted to hear that you experienced courteous, professional, prompt, and cooperative service. It's great that you found our facilities clean, pleasing, and comfortable, and we're glad you appreciate the free WiFi. We appreciate your positive comments and thank you for choosing us! Safe travels!

February 16, 2024

It had been 12 years since I purchased a car and as an older single woman the experience can be haunting. Kade Riney from Gene Messer Toyota made my car buying experience not only enjoyable but seamless. More

by luptokat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kade Riney, Joe in Finance, Matt Walker
Feb 23, 2024 -

Gene Messer Toyota responded

It's wonderful to hear that Kade, Joe, and Matt at Gene Messer Toyota made your car-buying experience enjoyable and seamless! Their dedication to providing excellent service is evident, and we appreciate you taking the time to share your positive feedback. Congratulations on your new car, and we hope it brings you many miles of joy! Safe travels, and we look forward to serving you in the future.

February 14, 2024

Always friendly! I trust they will take care of my FJ and me and always give great feedback! More

by Paulinalina1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Feb 16, 2024 -

Gene Messer Toyota responded

Thank you for the kind words Paulina! We are very happy to hear that we were able to provide you with an enjoyable experience!

...
39
...