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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
791 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 791 reviews

March 11, 2024

Excellent customer service. We couldn’t have asked for a better salesman than Eddie Reyna! We will be recommending him to everyone we know that is looking for a new or used ve More

by Jgbdavis58
Recommend Dealer
Yes
Employees Worked With
Eddie Reyna
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Mar 13, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 11, 2024

Went in for an oil change, no unforeseen issues. Advisor was nice made sure I was taken care of. Very professional. More

by Rafael
Recommend Dealer
Yes
Employees Worked With
N/a
Report | Print
Mar 13, 2024 -

Gene Messer Toyota responded

Thank you for the kind words Rafael! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 11, 2024

Everyone did an awesome job helping me choose the right vehicle! Nathan was awesome and very polite and courteous! Everyone did an excellent job! I cannot remember the Finance gentleman but he was aweso More

by Wjs1964
Recommend Dealer
Yes
Employees Worked With
Ethan, Joe Enriquez
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Mar 14, 2024 -

Gene Messer Toyota responded

We're thrilled to hear that your experience with us was exceptional from start to finish! Nathan and our team pride themselves on providing excellent customer service and ensuring that you found the right vehicle for your needs. We understand the importance of a low-pressure sales environment, and it's great to know that you never felt rushed or pushed during your visit. Thank you for choosing us, and we hope you enjoy your new vehicle!

March 08, 2024

Javonte was great to work with! All of us were very happy with the how he handled everything! More

by mirandanicole_2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javonte, Shawn and Austin
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Mar 13, 2024 -

Gene Messer Toyota responded

It's fantastic to hear that Javonte was great to work with and that everyone was very happy with how he handled everything. Safe travels, and thank you for sharing your positive experience!

March 07, 2024

Adam is our service person. He does a great job taking his time to explain what the service department will be doing to our vehicle. More

by Gsderington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service/Adam
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Mar 10, 2024 -

Gene Messer Toyota responded

It's wonderful to hear that Adam, your service person, does a great job explaining the service procedures for your vehicle. Clear communication is crucial, and we appreciate your positive feedback. We're here to help!

March 07, 2024

Jesse was very helpful and friendly when getting my truck serviced, would definitely go back again More

by grantj
Recommend Dealer
Yes
Employees Worked With
Jesse paez
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Mar 09, 2024 -

Gene Messer Toyota responded

We're glad to hear that Jesse provided helpful and friendly service during your truck's maintenance. Your satisfaction is important to us, and we appreciate your feedback. Thank you for choosing us, and we look forward to serving you again in the future!

March 05, 2024

Affordable yet thorough service—it’s the only place I’ve taken my 4Runner since I bought it More

by RSPatton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam —don’t remember last name
Report | Print
Mar 08, 2024 -

Gene Messer Toyota responded

We're delighted to be your go-to place for servicing your 4Runner. Thank you for appreciating our affordable yet thorough service. We're here to ensure your vehicle receives top-notch care every time. Looking forward to serving you and your 4Runner again in the future!

March 04, 2024

Easton was the best! Very outstanding and very professional! I would recommend anyone to buy from him More

by Lathe.easton03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Easton Mathis
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Mar 06, 2024 -

Gene Messer Toyota responded

Thank you for sharing your positive experience with Easton! We're glad to hear that he provided outstanding and professional service. Safe travels in your new vehicle!

March 04, 2024

My service writer was very helpful . I went in for an oil change and check my brakes excepting to have to do my brakes . I pleasantly surprised that I was not up sold. I WILL BE BACK FOR More

by wadekuykendall1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Mar 08, 2024 -

Gene Messer Toyota responded

We're pleased to hear about your positive experience with our service writer. It's great that you received helpful assistance and were pleasantly surprised that there was no upselling during your visit for an oil change and brake check. We appreciate your feedback and look forward to welcoming you back for future service needs. Thank you for choosing us, and we're here whenever you need assistance with your vehicle!

March 03, 2024

Easy transaction-stress free and short wait. Would recommend to anyone looking for auto servicing. More

by DAAnders1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Mar 13, 2024 -

Gene Messer Toyota responded

We're pleased to hear that your transaction was easy, stress-free, and had a short wait time. Your recommendation is much appreciated. Thank you for choosing us, and we look forward to serving you and others with the same level of excellence in the future. Safe travels!

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