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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
587 Reviews
Call Dealership (806) 748-4812

6102 19th St

Lubbock, TX

79407

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Showing 587 reviews

August 10, 2023

My 4th vehicle from this dealer. Fast and friendly service. I highly recommend Gene Messer More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt and Ana in the service department , Nieves Garcia
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Aug 23, 2023 -

Gene Messer Toyota responded

Thank you, Barbara, for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

August 09, 2023

Everyone was very helpful, professional and easy to deal with. Salesman worked hard, was very helpful. More

by timhogue1957
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson
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Aug 14, 2023 -

Gene Messer Toyota responded

Thank you for being our customer, we appreciate your kind words!

August 09, 2023

Very courteous and helpful. Great West Texas attitude. Work hard to get your vehicle serviced and on time More

by Pam.blassingame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
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Aug 14, 2023 -

Gene Messer Toyota responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

August 08, 2023

I had an appointment for oil change and tire rotation at 8 am. I was there on time. They took the car. I waited in the lobby for my car to be done for 5 hours. It’s ridiculous! They ruined my day. More

by zadeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
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August 08, 2023

Fantastic dealership! We were so blessed by our exceptional customer experience! We are ever grateful for their integrity and excellence in our car trade & purchase. We wi More

by angiemckay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Neely, Brady Keys, Nieves Garcia
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Sep 21, 2023 -

Gene Messer Toyota responded

Congratulations on your new vehicle! At Gene Messer Toyota, your satisfaction is our ultimate goal and we are pleased to hear that our staff was able to provide you with an exceptional sales experience! Thank you for the recommendation. We look forward to the opportunity to assist you again.

August 05, 2023

Fast, accurate, and personable. Always very helpful with any thing I ask about. Good team. More

by szyhmaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ikn
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Aug 23, 2023 -

Gene Messer Toyota responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 05, 2023

They were very professional. They got me in and out on time. They were very organized. More

by Vic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
Report | Print
Aug 14, 2023 -

Gene Messer Toyota responded

Thank you for being our customer, we appreciate your kind words!

August 04, 2023

Great service! Very expensive - $72 for an oil change. Shocking! It appears my $25 digital discount was offset by the $72 oil change price gouge. More

by dgallison1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who provided me service.
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Sep 06, 2023 -

Gene Messer Toyota responded

Thank you for the Five-Star review. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Sep 06, 2023 -

dgallison1 responded

Not sure why the oil change cost $75. Seems high. Next oil change I’ll go to Take 5.

August 03, 2023

Accommodating, friendly fully staffed clean thorough , careful, I found all these to be true thankd More

by kathylw32Gramsof3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Aug 07, 2023 -

Gene Messer Toyota responded

We are glad we could help!

August 02, 2023

Cooper Gearhart was my sales professional- he is great at his job and actually made my car-buying experience fun! He provided timely information and was a very good communicator. He helped me learn how to More

by C Smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cooper Gearhart
Report | Print
Aug 03, 2023 -

Gene Messer Toyota responded

We're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota.

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