Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gene Messer Toyota
Lubbock, TX
587 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 587 reviews
August 29, 2023
Salesman was professional, kind & knowledgeable. Explaining several important details about vehicles. Will definitely do business with salesman again. Explaining several important details about vehicles. Will definitely do business with salesman again. More
by teemupmoor
Employees Worked With
Johnny Jeminez
August 26, 2023
Really like our service guy, Adam Baugher. Nice and knowledgeable! However, I think that service after the sale is lacking due to the GM’s decisions he has handed down AND due to the guys who Nice and knowledgeable! However, I think that service after the sale is lacking due to the GM’s decisions he has handed down AND due to the guys who actually perform the vehicle service. I bought my 4runner at Gene Messer and I have returned for many service calls bc I drive a lot of miles. Gene Messer refuses to wash and clean the inside of my vehicle gratis. At that point I may as well have purchased it at any other Toyota dealership in Texas. What’s the point of staying local and loyal if they’re not going to treat me as a valued customer? Also, the last time they changed my oil they left the skid plate hanging down, my son had to crawl under my car to remove it, and I had to leave town the next day before being able to return to have Gene Messer reinstall it—we couldn’t do it bc the bolts were obviously at Gene Messer. And the bonus on that situation was that we went off roading for a whole week on the trip without a skid plate! Yesterday, when my husband took my vehicle to have the oil changed he ran into our brother-in-law, who was there for service. One of the things that he was having done was his tires rotated and balanced. When he left Gene Messer Toyota and pulled onto the road, his back right tire completely fell off and it destroyed the bed of his pick up and who knows what else because the people at Gene Messer Toyota failed to put on all the lug nuts. I mean who wants to go have their vehicle serviced at a place like that? More
by JBR1995
Employees Worked With
Not listed
August 25, 2023
I found an unbelievable oil change coupon online and they honored it. After noon today I scheduled an appointment for this afternoon. The work was completed as estimated. Could not have gone better! honored it. After noon today I scheduled an appointment for this afternoon. The work was completed as estimated. Could not have gone better! More
by Jwaynefree
Employees Worked With
Service Advisor
August 21, 2023
Jake was very helpful in finding the perfect Toyota truck for me. He explained everything clearly and made the experience very easy. I love my truck and couldn’t be more happy. for me. He explained everything clearly and made the experience very easy. I love my truck and couldn’t be more happy. More
by Cody
Employees Worked With
Jake
August 21, 2023
Salesman Oscar Tristan and Aly Moreno were great to deal with. First finance guy Austin Abbott not so much. Because I was not financing there he did not want even send paperwork to my email. He kept pressur with. First finance guy Austin Abbott not so much. Because I was not financing there he did not want even send paperwork to my email. He kept pressuring me to fill out credit app knowing I had everything lined up with bank. Second finance guy was helpful. More
by Omarluna1
Employees Worked With
Oscar Tristan, Aly Moreno ten stars each
August 18, 2023
Awesome and highly noticeable with helping others. Help with solving all your questions and take time to show you too. Help with solving all your questions and take time to show you too. More
by Johnson.rj198187
Employees Worked With
Steve Exparza, Nieves Garcia, Spencer Kainz, Ryan Anderson, Ladon Burrell, Dickie Jackson, Steve Campbell, Matthew Crasta, Joe Enriquez, Teagan McClarren
