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Gene Messer Toyota
Lubbock, TX
587 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 587 reviews
September 06, 2023
It wasn’t great. Disappointing for a first visit. Had my wife’s car towed there to repair the damage from a reverse polarity jump start. Diagnosis: new fusible lin Disappointing for a first visit. Had my wife’s car towed there to repair the damage from a reverse polarity jump start. Diagnosis: new fusible link, plus new battery. Fusible link was ordered, supposed to arrive 2 days later. Device manager informed me after the two day wait period that part was on back order for 14 days. It would have been nice to know right away. Anyway, I found part online and had it shipped to them within a couple of days. Of course, the backorder was nationwide, not the dealer’s fault. Anyway, part comes in, I get notified car is repaired. I go pick up car. Runner gets keys, goes to lot to pull up car. I can see him coming back, picking up a starter pack. He jumps the car. I’m suspicious, check under the hood, old battery still there. For some reason car also filthy as heck on the outside. Not sure why, it was freshly cleaned when dropped off. I go ask Matt, the service manager for the invoice. For sure an approx. $320.- charge or so for the new battery. Trying to stay calm. No apology, just we’ll take care of this from Matt. They did, and after discussing the issue with his boss, Stephanie, I get a weak apology and 10% off the invoice - thank you. Not bad, but also not a real apology from her. Seemed like they are trained not to apologize. They seem to not care for the inconvenience caused. Really weird. The lack of quality control and the whole non-apology thing. Cheers All More
by an6
Employees Worked With
Stephanie Walters, Matt Walker
September 01, 2023
Gene Messer Toyota has always been very professional and thorough taking care of my Camry. In fact, they are the only people who has touched my car since it was new! Thank you all!! thorough taking care of my Camry. In fact, they are the only people who has touched my car since it was new! Thank you all!! More
by Yardpilot
Employees Worked With
Matt Walker
August 31, 2023
They were easy to work with. Dealing was quick and efficient. Salesperson was easy to talk to and had the car ready before we even got there. Dealing was quick and efficient. Salesperson was easy to talk to and had the car ready before we even got there. More
by isaiah P
Employees Worked With
Gustavo
