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Gene Messer Toyota

Lubbock, TX

4.7
795 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 795 reviews

June 17, 2024

The personal at GMasser Toyota are very helpful. They attend to the seeds of my vehicle in a promptly ways and keep me informed about my vehicle More

by mari_joeb771
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Reyna
Jun 18, 2024 -

Gene Messer Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 17, 2024

Gene Messer Toyota is Excellent to work with! My family and I have purchased several cars from the dealership. We all have had good experiences! It’s always a great! Joshua Jenkins helped me More

by tleweaver
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua jenkins
Jun 18, 2024 -

Gene Messer Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 17, 2024

Amanda W. was great. Helped us locate a car for our specific needs. Will definitely go back for our next vehicle purchase. More

by Dustin Hogan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Walker
Jun 18, 2024 -

Gene Messer Toyota responded

Hi Dustin, we're happy you found Amanda to be so supportive during your experience. Please don't hesitate to reach out if there's anything additional we can do for you.

June 15, 2024

Very nice and clean place. Very nice and friendly people . Was happy they got me in fast and easy More

by naubry0889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Jun 15, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 15, 2024

Setting up the appointment was easy and we in and out within 30 - 35 minutes More

by cSandiferinTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby
Jun 16, 2024 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 13, 2024

Very disappointing experience with GM Toyota Lubbock. There’s no proper communication between the manager and agents and I guess they really do care for you if you have a high amount of money to purchase More

by Jess
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jordan Pointon, Eddie Reyna
Jun 19, 2024 -

Gene Messer Toyota responded

Jess, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced on your recent sales visit with us. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more details on your experience and how we can improve in the future. Jordan Pointon Sales Manager jpointon@GeneMesser.com

June 12, 2024

Customer service was amazing and very helpful! 10/10 recommend, were quick and drop off and pickup were both super fast. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Customer service guys
Jun 12, 2024 -

Gene Messer Toyota responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2024

Our salesman Jake Chester was the best. He kept us informed on our vehicle arrival. More

by Judy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jake Chester
Jun 12, 2024 -

Gene Messer Toyota responded

Hi Judy, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2024

Great at intake but slow at pickup time. I waited several minutes at checkout desk. No one came to assist me. I had to seek out someone to help me. Several people were in the area at the More

by anncass2108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jun 12, 2024 -

Gene Messer Toyota responded

Thank you for your feedback about the slow pickup time because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? David Randall, Service Director drandall@GeneMesser.com

June 08, 2024

Awesome customer service. They let you know what the problem is and you have the option whether you want it fixed or not right then More

by Ime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept: Matt... Very good customer service!
Jun 10, 2024 -

Gene Messer Toyota responded

Hi Ime, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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