
Gene Messer Toyota
Lubbock, TX
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Pretty good service and I’m always taken care of… but techs seem to be a bit sloppy during engine oil changes. They leave oil all over bottom splash guard of truck… then it leaks onto driveway at home. techs seem to be a bit sloppy during engine oil changes. They leave oil all over bottom splash guard of truck… then it leaks onto driveway at home. Couldn’t tell if it was leaking from filter housing or? Went back and it was just oil that the tech had not cleaned up off of bottom of truck. Also this time I found oil on interior of truck up by driver side window where tech had touched to closed door to deliver back to customer waiting area, I had to clean up myself. Should’ve never been there in first place. Slow down and do better. More
They diagnosed my car and replaced my alternator in a span of 1 day. I dropped off my car in the morning and got to pick it up at 4. Hands down the best service I have ever received. The service departme span of 1 day. I dropped off my car in the morning and got to pick it up at 4. Hands down the best service I have ever received. The service department were very friendly as well. More
Fast, friendly and all around great customer service. Eric was able to get me in my Grand Highlander fast. He was kind, responded quickly and accurately to my questions. Most of our deal was done through Eric was able to get me in my Grand Highlander fast. He was kind, responded quickly and accurately to my questions. Most of our deal was done through texting, so when I arrived to pick up my car all I had to do was sign on the dotted line. I highly recommend Eric at Gene Messer Toyota! More
This is my third vehicle to buy from Gene Messer. I always appreciate the great service and integrity of the dealership. Luke answered all my questions and was very kind, patient, and knowledgeable! I always appreciate the great service and integrity of the dealership. Luke answered all my questions and was very kind, patient, and knowledgeable! More
Everyone was professional and friendly. They helped me through the buying process without issues. My salesman Easton was very helpful and a great guy. Would recommend anyone to go there for They helped me through the buying process without issues. My salesman Easton was very helpful and a great guy. Would recommend anyone to go there for their next vehicle. More