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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
760 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 760 reviews

March 13, 2025

Service department is always spot on. Very friendly and they always keep you posted on the progress of your service. More

by bdwarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Report | Print
Mar 16, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

March 12, 2025

Colby did a great job. Friendly. Promised a time and got it delivered sooner. I’ll be back. More

by Marc White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby, Brady Keys
Report | Print
Mar 15, 2025 -

Gene Messer Toyota responded

Hi Marc, thanks for your praise and kind comments about Colby. Feel free to reach out to us if you need anything. Have a wonderful day.

March 12, 2025

Great friendly fast service that you can rely upon. My first choice in Toyota service! More

by ljanuary52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Report | Print
Mar 15, 2025 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 11, 2025

Tyler was amazing. I have a beautiful vehicle and just when I needed it. He was so patient and kind. Josh was so kind and went over everything in detail. Both w More

by melmedina1116
Recommend Dealer
Yes
Employees Worked With
Tyler Jenkins
Report | Print
Mar 14, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 11, 2025

Gene Messer has the largest inventory and best prices out of every dealership I searched in the West Texas/ New Mexico region. My salesman Andrew was available to do all my paperwork over the phone and onlin More

by mwb1457
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Report | Print
Mar 14, 2025 -

Gene Messer Toyota responded

Hi, thank you so much for the positive review! If you're ever in need of more help, please let us know!

March 09, 2025

Everything was bone in a timely manner. All was explained before anything was done very professionally done More

by Ricka_coats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Womack, Brady Keys
Report | Print
Mar 10, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 08, 2025

2nd time things disappear from my car last time was a yeti cu. Today was a case of drinking water! More

by Bettyboopsies69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys
Report | Print
Mar 12, 2025 -

Gene Messer Toyota responded

I apologize for your experience. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Dave Randall Service Manager drandall@genemesser.com

March 06, 2025

The service department of this dealership SUCKS! ! Slow, Beligerant, Condescending, Useless, Inept, Pathetic, Incompetent, Sleazy… More

by mitchel.burt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys
Report | Print
Mar 06, 2025 -

mitchel.burt responded

We had an appointment with this dealership to have the oil changed on a Grand Highlander that was purchased there. It took them 3 hours and I still don’t think that they changed the oil. Can’t be verified. I called the service department 3 times and was put on an indefinite hold, each time, while “they consulted with the manager/technicians” . Finally they put me in touch with someone who could only say “ they were swamped “. Time is our most important commodity! We can’t go to a “Dealership “ and get more! However we can go to a better Dealership to get our next Toyota! Boltons can change the oil from now on…

March 05, 2025

Quick service and polite employee that answered all of my questions. Will return to this location More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Report | Print
Mar 09, 2025 -

Gene Messer Toyota responded

Hello Maria, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

March 05, 2025

I received the best customer service here. Tyler and Joe were fantastic. Tyler was not at all concerned about selling when he came to talk to me at the beginning. We let him know we were just More

by km199978
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler, and Joe
Report | Print
Mar 09, 2025 -

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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