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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
587 Reviews
Call Dealership (806) 748-4812

6102 19th St

Lubbock, TX

79407

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Showing 587 reviews

October 17, 2023

The people here are great and I had a l very good customer service experience More

by olaopeyemi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Elbert Dane
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Oct 19, 2023 -

Gene Messer Toyota responded

It's wonderful to hear that you had a great customer service experience with our team and that you found the people here to be great. Your feedback means a lot to us, and we're always here to provide excellent service. We appreciate your support, and your satisfaction is our goal!

October 15, 2023

They were Accommodating, professional, pleasant, prompt, thorough, efficient and I will go back again and again. More

by jean.petty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
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Oct 17, 2023 -

Gene Messer Toyota responded

We're delighted to hear that you had such a positive experience with us. Being accommodating, professional, pleasant, and efficient is what we aim for. We're here to serve you anytime you need assistance, and we look forward to welcoming you back again and again in the future. Thank you for choosing us!

October 13, 2023

Nice people and a good product. Sales and service are customer oriented. I would recommend to anyone. More

by santecjoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Harper, Brandon Rowland
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Oct 17, 2023 -

Gene Messer Toyota responded

Thank you for your kind words! We're pleased to hear that you find our team to be customer-oriented and that you've had positive experiences with both sales and service. Your recommendation means a lot to us, and we're here to assist anyone who needs our help. Thank you for choosing us!

October 12, 2023

Very good service and very customer oriented. I use them because there is never any question that things will be done right. More

by gary.martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employees in garage .
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Oct 14, 2023 -

Gene Messer Toyota responded

It's wonderful to hear that you receive very good service and find us to be customer-oriented. Trust and reliability are important when it comes to vehicle maintenance, and it's great that you're confident that things will be done right. Thanks for sharing your thoughts!

October 09, 2023

Adam Baugher is an excellent member of the Toyota team - he is very attentive! He assists me with maintaining my C-HR in mint condition! More

by carofondu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Baugher
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Oct 11, 2023 -

Gene Messer Toyota responded

It's wonderful to hear that Adam is such a valuable member of the Gene Messer Toyota team and provides you with excellent service. His attentiveness and assistance in maintaining your C-HR in mint condition are truly appreciated. Safe and enjoyable driving in your well-maintained Toyota C-HR!

October 09, 2023

I came in for an oil change and it was an incredibly quick process. I was also hoping to go see some more of Lubbock while the car was getting worked on, they offered a complimentary Uber there and back More

by Noah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone
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Oct 11, 2023 -

Gene Messer Toyota responded

It's wonderful to hear that your oil change at Gene Messer Toyota was an incredibly quick process, and we even went the extra mile by offering you a complimentary Uber ride to explore Lubbock while your car was being serviced. This thoughtful gesture made your trip more enjoyable and convenient. Safe travels, and thank you for sharing your positive experience!

October 06, 2023

The workers are very friendly. The waiting room was nice. My car was serviced very quickly. More

by tonigafford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 10, 2023 -

Gene Messer Toyota responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

October 05, 2023

Everyone has always been very polite and friendly. I respect this dealership. Thanks so much! More

by Quinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Crasta
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Oct 06, 2023 -

Gene Messer Toyota responded

We are excited that we provided you with a polite and friendly service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

October 04, 2023

Very good service and Ryan M kept us informed about the status of our order. Would recommend to anyone. More

by orlesp83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Martinez
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Oct 05, 2023 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled that Ryan provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

October 03, 2023

Sean is a GREAT salesman, I will recommend him to friends and family. Thanks Pam Nicholson More

by Pam.nicholson27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Ahren
Report | Print
Oct 05, 2023 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled that Sean provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

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