
Gene Messer Toyota
Lubbock, TX
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This is our second experience with Gene Messer Toyota. Our first experience was excellent. This second experience was even better. Would recommend Gene Messer Toyota to everyone!!! Our first experience was excellent. This second experience was even better. Would recommend Gene Messer Toyota to everyone!!! More
Today was not a great day for the service dept. Showed up early and some how the other line was moving so well 4 cars that showed up after me made it all the way through the processing, when I fin Showed up early and some how the other line was moving so well 4 cars that showed up after me made it all the way through the processing, when I finally made it in the building, the person behind me got checked in and then they drove his truck around me and to get service. This is not acceptable. Do better. More
Have only used this dealership for servicing needs since purchasing my Toyota in 2012 from a different dealership out of town. They have been fair and reasonable, and quick to point out problems or service purchasing my Toyota in 2012 from a different dealership out of town. They have been fair and reasonable, and quick to point out problems or service needs during service appointments. I have always waited in the lounge for oil changes and today I waited 2 1/2 hours! Someone should have kept me informed why such a long wait, but didn’t. Was told upon paying out there were some service problems. Since I had a discount coupon I did not complain about the wait! More
My confidence in the Toyota service personnel is so high that I bring all my vehicles to them, even my Honda and my Nissan. Bryan Womack is knowledgeable, efficient, honest, and dependable. Even when we hav that I bring all my vehicles to them, even my Honda and my Nissan. Bryan Womack is knowledgeable, efficient, honest, and dependable. Even when we have had to deal with extended warranty issues, he spoke with the representative and it was handled in a timely manner. I always know up front what I will have to pay for. The service here is five star for sure. Knowing you can trust someone to do the work you know very little about is such a blessing! More