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Gene Messer Toyota

Lubbock, TX

4.7
797 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 797 reviews

August 14, 2024

Matt did a good job and I would recommend this dealership to anyone who asks. Have purchased three vehicles from them and have no regrets! More

by Edpfeiffer28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in service
Aug 16, 2024 -

Gene Messer Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. Thanks for the recommendation, and have an amazing day!

August 14, 2024

This is our second experience with Gene Messer Toyota. Our first experience was excellent. This second experience was even better. Would recommend Gene Messer Toyota to everyone!!! More

by 1950freddy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Chester Would give Jake a five star, Joe Enriquez
Aug 16, 2024 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!

August 11, 2024

Today was not a great day for the service dept. Showed up early and some how the other line was moving so well 4 cars that showed up after me made it all the way through the processing, when I fin More

by mikestefx6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Aug 13, 2024 -

Gene Messer Toyota responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Dave Randall Service Director drandall@GeneMesser.com

August 10, 2024

They got my car in for routine maintenance in a timely manner. They were great about giving me the appointment I asked for. More

by GEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Aug 12, 2024 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 10, 2024

Everyone is very friendly Jessie is very professional thank you for caring for our Toyota feel very comfortable there More

by Hilda.ballew5@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Piaz
Aug 12, 2024 -

Gene Messer Toyota responded

Hello, we're happy you found our staff to be supportive during your experience here at Gene Messer Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

August 09, 2024

It was a better than normal experience and the sales team did a very good job. More

by Kenjames1492
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Enriquez
Aug 10, 2024 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 08, 2024

Have only used this dealership for servicing needs since purchasing my Toyota in 2012 from a different dealership out of town. They have been fair and reasonable, and quick to point out problems or service More

by McLain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service agent
Aug 10, 2024 -

Gene Messer Toyota responded

Hi there, I would like to get some more details about your experience with us. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Gene Messer Toyota (888) 212-9592

August 07, 2024

My confidence in the Toyota service personnel is so high that I bring all my vehicles to them, even my Honda and my Nissan. Bryan Womack is knowledgeable, efficient, honest, and dependable. Even when we hav More

by loscerdas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
Aug 09, 2024 -

Gene Messer Toyota responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

August 03, 2024

Great group of guys. They are so nice to me when I pull up with anything More

by dutton198
Workmanship
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
Aug 07, 2024 -

Gene Messer Toyota responded

Hi, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!

August 03, 2024

They are Very courteous and accommodating. To each situation. They Try to make patrons welcome and appreciated. More

by Lpmuehlbrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 04, 2024 -

Gene Messer Toyota responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

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