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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
587 Reviews
Call Dealership (806) 748-4812

6102 19th St

Lubbock, TX

79407

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Showing 587 reviews

December 29, 2023

Very accommodating staffs. They offer the best help for their clients and assist them until they get their car purchase. More

by EJ Dizon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Reyna
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Jan 03, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had an accommodating experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 29, 2023

I recently (29Dec23) got my Toyota Serviced. Basic oil change and tire rotation, that's it. Upon completion of services/when I recieved my truck back, I discovered it had a "Refuel" message dis More

by desmarais88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys, Mont Porter, Pace Bixler
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December 28, 2023

The team we worked with (Jordan, Luke, and Austin) made buying a new car simple and got us exactly what we are looking for! Already recommended them to friends and family More

by lauren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke S, Austin
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Dec 30, 2023 -

Gene Messer Toyota responded

It's great to hear that Jordan, Luke, and Austin made your car-buying experience so seamless and successful! Congratulations on your new vehicle! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 27, 2023

I have used this gene messer place for about 40 years. And will come back. More

by MARY PETTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Baugher
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Dec 29, 2023 -

Gene Messer Toyota responded

Maintaining a relationship with Gene Messer Toyota for 40 years is truly impressive! Returning to the same dealership for such an extended period speaks volumes about the quality of service and reliability you've experienced. Consistently choosing us over the years reflects high satisfaction and trust in our services. Thank you for your loyalty and business!

December 22, 2023

Arrived at 0705, greater by Service Manager. SA Matt verified what needed to happen and took my Tundra to Service area. 0900, my Tundra was back and all issues resolved. Everyone polite and help More

by Billy Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Randall, Brady Keys
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Dec 22, 2023 -

Gene Messer Toyota responded

That's fantastic! It sounds like you had a seamless and efficient experience with us. Timely resolution of issues, along with polite and helpful staff, makes all the difference. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

It’s good overall, but could be pricey. It depends on the agent you get as well. Some agents can be a bit rough. More

by abbas.aboohamidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 30, 2023 -

Gene Messer Toyota responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

Good people Good finance team Quick That's all I have to say about this place More

by Charlesthomp16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dane
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Dec 27, 2023 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with a quick sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 19, 2023

Bryan was great with getting me set up for my service appointment, communicating during the appointment, and everything to complete it. More

by brandiwmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
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Dec 21, 2023 -

Gene Messer Toyota responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 18, 2023

They scheduled me quickly for a check of two problems and a general service check. The tech, Brian, checked me in, explaining that my car would be there all day due to the amount of service request at this C More

by Ljhbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Colby
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Dec 20, 2023 -

Gene Messer Toyota responded

That's wonderful to hear! Brian, Colby, and our service team at Gene Messer Toyota provided efficient and attentive service, especially during a busy time of year. Quick turnaround and excellent communication can truly enhance the overall experience. Your appreciation for our efforts surely means a lot to us!

December 16, 2023

All was done fast it was good very great customer service it would be nice to get him again thank you very much More

by lidia.corral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Richard
Report | Print
Dec 20, 2023 -

Gene Messer Toyota responded

It's fantastic to hear about the efficient service and great customer care! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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