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Gene Messer Toyota

Lubbock, TX

4.7
587 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 587 reviews

January 19, 2024

I expected them to keep my car overnight but they got everything done the same day. More

by tahna60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in service
Jan 23, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 19, 2024

Kolby…. excellent service! How bout the video they sent me bout the work they completed! 10 stars! More

by boba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby
Jan 23, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 18, 2024

The folks at Gene Messer always take good care of my car! They are prompt, friendly, and always make me feel comfortable with questions. I usually just wait there because the waiting area has a customer frie More

by GBeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Jan 21, 2024 -

Gene Messer Toyota responded

We're pleased to hear that Gene Messer Toyota always takes good care of your car, providing prompt and friendly service. It's great that the waiting area has a customer-friendly atmosphere, making you feel comfortable with any questions. Thank you for choosing Gene Messer Toyota, and we look forward to continuing to provide you with excellent service! Safe travels!

January 17, 2024

Great experience,great and honest customer service. My salesman was wonderful. I would definitely recommend him. More

by Steph1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Martinez
Jan 19, 2024 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 13, 2024

Very helpful salesman that provided me with that i needed they provided new and pre-owned vechels to fullfill all needs More

by Gcool09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Y.Taylor
Jan 16, 2024 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with a helpful sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 12, 2024

I’ve gone to other Toyota dealerships in the past, and they at least vacuum the truck and give a voucher to wash the car and this dealership actually even left it full of black marks on the outside where More

by tammyvaldez74
Recommend Dealer
No
Employees Worked With
None, I had somebody take it
Apr 06, 2024 -

Gene Messer Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

January 12, 2024

Luke was very helpful and very nice to work with. Buying a car is much easier than it used to be. Luke went through all the cars we liked and let us know all the details about each one and also the More

by Tiffany
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke!!!!!
Jan 16, 2024 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled that Luke provided you with an easy sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

January 12, 2024

I made an appointment for an alignment, 9:30 am Saturday. I picked up my Tundra at 5:30 pm. Unacceptable if you ask me. I was going to wait for the truck because I figured with an appointment and just a rot More

by jester12021202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Womack
Jan 17, 2024 -

Gene Messer Toyota responded

Thank you for your feedback. I'm sorry to hear that your experience with our service was unsatisfactory. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Dave Randall Service Manager (888) 212-9592 drandall@GeneMesser.com

January 10, 2024

Gene Messer Toyota’s staff are very customer oriented. My car received a thorough check today with the Service Department, and they were knowledgeable and courteous. More

by ida.ovalle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan in the Service Department
Jan 11, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a knowledgeable and courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 06, 2024

Salesman was friendly and carried through on everything that was promised. He was patient explaining details of a new vehicle and will be available for further questions. More

by Jmntx
Recommend Dealer
Yes
Employees Worked With
Nieves Garcia
Jan 09, 2024 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with a friendly sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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