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Gene Messer Toyota

Lubbock, TX

4.7
587 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 587 reviews

January 29, 2024

Great service in all areas including friendly and helpful folk, attention to detail, and punctual . More

by dr.c.l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department personnel.
Jan 31, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Jan 31, 2024 -

dr.c.l responded

Always my pleasure. Looking forward to my next experience with Gene Messer Toyota, Lubbock.

January 26, 2024

Salesman Kolby Cook at Gene Messer Toyota in Lubbock is by far the most patient, knowledgeable and courteous salesman I’ve ever dealt with. He wasn’t pushy, answered every question we had in detail and for More

by EZQ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kolby Cook, Austin Abbott
Jan 30, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 25, 2024

Great place over all and everyone is friendly and helpful with all my needs thanks More

by malirez56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian womack
Jan 26, 2024 -

Gene Messer Toyota responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

January 24, 2024

Matt Walker, your Service Advisor is an Exceptional Gentleman, no question is to big or to small that he won't answer, no project you request will go unheard and he'll do his best to see that your req More

by mctodd1935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Walker
Jan 27, 2024 -

Gene Messer Toyota responded

Thank you for taking the time to acknowledge Matt, your Service Advisor, and sharing your positive experience with Gene Messer Toyota. It's fantastic to hear that Matt is an exceptional gentleman who goes above and beyond to address your questions and requests. We appreciate your kind words, and we'll be sure to pass on your appreciation to Matt. Safe travels!

January 23, 2024

WOW! There's a beacon in the sky at Gene Messer Toyota and it's to lead you to Kade Riney. Kade is in online Toyota sales and he is AWESOME! AWESOME! Tota More

by cadump13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kade Kiney
Jan 26, 2024 -

Gene Messer Toyota responded

We're thrilled to hear about your exceptional experience with Kade at Gene Messer Toyota! It's fantastic that Kade's knowledge, professionalism, character, and honesty made your car-buying experience truly outstanding. We appreciate your positive feedback and commend the entire team at Gene Messer Toyota for their excellence. Enjoy your new Tundra, and thank you for choosing Gene Messer Toyota!

January 23, 2024

We had a flat tire, they got us in early in the am. They paid for a new tire because I have the extended warranty. Very satisfied with the service. More

by cagnelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Jan 25, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 22, 2024

The service employee who waited on me was super kind even though it was freezing and I didn’t have an appointment. Work was complete so quickly also. Thank you Gene Messer! More

by lsehon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jan 25, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 22, 2024

Colby was very knowledgeable and very good at communicating the issue and the solutions to my four runner, with his help I was able to make an educated decision based on what was best for my situ More

by Bailey Seckt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby, in service department
Jan 25, 2024 -

Gene Messer Toyota responded

Thank you Bailey for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 21, 2024

Great experience buying from distance. I bought my 2009 Silverado from El Paso Tx Fast transaction. Buying with Ethan was great. Thanks for everything. I’m very happy with my truck!! More

by Kike_1981_2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan
Jan 23, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 20, 2024

Service advisor was great and service department was quick and thorough. I am pleased with this dealership. More

by keithr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
Jan 23, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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