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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
588 Reviews
Call Dealership (806) 748-4812

6102 19th St

Lubbock, TX

79407

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Showing 588 reviews

February 12, 2024

The appointment set up was quick and the service was efficient, thorough and in a timely manner. More

by John Paul Athanasiou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby W in Service
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Feb 13, 2024 -

Gene Messer Toyota responded

We're pleased to hear that your appointment setup was quick and that you experienced efficient, thorough, and timely service. Your satisfaction is our priority, and we appreciate your feedback. Thank you for choosing us for your service needs!

February 10, 2024

Great service advisor (Jesse), oil change done in an hour and love the service technician video with results. More

by Mary_lisa4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse, Service Advisor
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Feb 13, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 09, 2024

Top notch dealership. Matt in service dept and sales lady Amanda are both awesome. Matt was very helpful and Amanda took good care of my request(s). More

by jmfrost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt (last name unknown) and Amanda Walker
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Feb 10, 2024 -

Gene Messer Toyota responded

Thank you for your positive feedback! We're delighted to hear that our dealership is considered top-notch and that Matt in the service department and Amanda, the sales lady, both provided awesome service. We appreciate your business and look forward to serving you again.

February 08, 2024

Appreciated the fast, professional service. I came in with a car emergency & no appointment. They helped calm me down. More

by Beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Feb 10, 2024 -

Gene Messer Toyota responded

We're glad to hear that the dealership provided you with fast and professional service during your car emergency, helping to calm you down. Your satisfaction is important, and we're here to help!

February 07, 2024

Muy satisfecha con El servicio y la rapides del mismo,los empleados muy comprecibles ,por mi poco Ingles rapidqmente buscaron a una perwona que uqblara mi moismo idioma,mil gracias More

by lucesitaramirez.50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, forgot the name 😔
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Feb 09, 2024 -

Gene Messer Toyota responded

Nos complace saber que tuvo una experiencia positiva con el servicio y que los empleados fueron comprensivos y serviciales. Es fantástico que hayan hecho un esfuerzo por comunicarse con usted en su idioma preferido. ¡Viajes seguros!

February 04, 2024

Fast service, great coffee, kept me informed and made sure the service didn’t take any longer than estimated. More

by q93hada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, or sure who
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Feb 07, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 04, 2024

This place is amazing ! The people are all so helpful even after you have purchased a car. Thank you. More

by jasminemperium
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Kainz, Ryan Anderson, Dickie Jackson, Raul Reyna, Matthew Crasta, Joe Enriquez, Eddie Reyna, Ken Peters, Teagan McClarren
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Feb 07, 2024 -

Gene Messer Toyota responded

Thank you for the kind words Jasmine! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 03, 2024

Excellent service, Very friendly, easy to access, kind, good communication, I will recommend you guys to others More

by ToyotaRav4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Feb 04, 2024 -

Gene Messer Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 03, 2024

The service writer are very knowledgeable. Every maintenance were inspected and rated. It was excellent experience. More

by robert.robinson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
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Feb 07, 2024 -

Gene Messer Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 01, 2024

good fun. great customer service, overall fast, very funny gentleman that helped me today. 10/10 More

by rylopez30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Simpson, Pace Bixler, Ladon Burrell, Raul Reyna
Report | Print
Feb 02, 2024 -

Gene Messer Toyota responded

Fantastic to hear that you had a good time and received great customer service! We're glad your experience was overall fast, and the gentleman who assisted you added a touch of humor. Thank you for the 10/10 rating! Safe travels, and we look forward to serving you again!

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