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Gene Messer Toyota

Lubbock, TX

4.7
623 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 623 reviews

November 04, 2024

10 out of 10! Outstanding service in all departments. Typically don’t write reviews but was very impressed how they do service! More

by Pitts_66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew, Josh, ect, Spencer Kainz
Nov 06, 2024 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 03, 2024

Gene Messer always does a great job of taking care of us. Great place to get our car serviced. More

by troyrhoades
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Paez in service
Nov 05, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 01, 2024

Service department let me know exactly what was needed to fix my truck. There were no surprises. I could have declined any services I did not want. The quality of work was excellent, and the parts used were More

by e3quinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irma Swetnam
Nov 02, 2024 -

Gene Messer Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 31, 2024

Toyota dealership is the best ! Online and in house was phenomenal didn’t have to wait long and got exactly what I wanted excellent job !!! More

by SandraGarcia806
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe lopez, Joe Enriquez
Nov 02, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 31, 2024

I worked with Sean Ahern. Over the course of 2 weeks Sean helped me find the exact car I wanted. He met my every need. His communication and follow up was excellent. Thank you More

by smohler
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sean Ahern
Nov 02, 2024 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with Sean! Please don't hesitate to reach out to us if there's anything more we can do!

October 30, 2024

Took my car in for a tire rotation. It only took about 45 minutes along with a full inspection. I am very pleased with the service. Cody was my service tech. Good job thanks More

by rlbrown1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody in service , Eddie Reyna
Nov 01, 2024 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2024

The Service Department provides exceptional customer service that starts from the top, with Dave Randall, all the way to the bottom with the service men working under him! More

by Sami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in service department
Nov 01, 2024 -

Gene Messer Toyota responded

Hello Sami, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 29, 2024

They know what they are doing. When I went I didn’t even think about telling them to do the rotation on my tires and they were on top of that and did it anyway. Love the way the More

by Toyota Diva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Nov 01, 2024 -

Gene Messer Toyota responded

Hi, we appreciate your positive review of your experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

October 29, 2024

I always get great service at Gene Messer. Matt always makes sure that the service guys take good care of us. More

by Gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Walker
Nov 01, 2024 -

Gene Messer Toyota responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

October 26, 2024

They take very good care of their customers. They work with you to get the best results for the customer. I would recommend the dealership to others More

by connielh76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cobey Watts
Oct 26, 2024 -

Gene Messer Toyota responded

Hi, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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