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Gene Messer Toyota
Lubbock, TX
790 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 790 reviews
April 24, 2025
Lucas Mason was extremely helpful and patient when I came in to just look around at the used vehicles. He and the rest of the team at Gene Messer got me a great deal on an new Toyota at a better rate than I in to just look around at the used vehicles. He and the rest of the team at Gene Messer got me a great deal on an new Toyota at a better rate than I would've gotten on a pre-owned vehicle and I'm very grateful to all of them for that. More
by reneesoulet
Employees Worked With
Lucas Mason , Brady Keys
April 23, 2025
Purchased a vehicle in late February, immediately began having issues with vehicle, took it back to dealership and went from spark plug issues to needing the whole engine replaced, after this there was nex having issues with vehicle, took it back to dealership and went from spark plug issues to needing the whole engine replaced, after this there was next to no communication, I was told to get a rental through the dealership and called and messaged multiple times and was ignored, went a month without a vehicle, then after I got my vehicle back they had replaced the engine but not put coolant, so overheated. Very disappointed in entire experience. More
by Jhk200
Employees Worked With
Jesse
April 23, 2025
They always do me right and don't try to sell me something that I don't need. I feel very confident as a female that they won't take advantage and oversell me. something that I don't need. I feel very confident as a female that they won't take advantage and oversell me. More
by dbrewer79423
Employees Worked With
Service Advisor - Kolby Cook
April 22, 2025
David in service department was extremely helpful and courteous. I was impressed at the overall efficiency of service and I would recommend Gene Messer to anyone that I know. courteous. I was impressed at the overall efficiency of service and I would recommend Gene Messer to anyone that I know. More
by clove_385
Employees Worked With
DAVID
April 21, 2025
On numerous occasions, details were left out , repairs that were known where not addressed immediately. On more than one occasion- my warranty was not used , when it should have been, non-Toyota parts wer that were known where not addressed immediately. On more than one occasion- my warranty was not used , when it should have been, non-Toyota parts were used even though I stated that they should only be used. Diagnostic reports show more than instance of “PASSED “ status when components and functionalities were not even looked. They charged me thousand for things they claimed were causing issues , after they completed the work, the same issues existed - and my car was put on the road as “ SERVICE COMPLETED “ when in fact it was unsafe to drive , - shortly there after an advisor whom I didn’t even work with - told me to give good reviews Venice’s it specifically affected his paycheck no matter how the technicians perform. Sad deal especially when considering how Superior Toyota is manufacturer. Probably going to try taking this to Judge Judy. One of the advisors is excellent, other have been dismissive, one even stated “yea this should have been done”. Luckily when my vehicle broke down primarily due to their neglect to do what wanted and asked , no one died More
by Lowexpectations
Employees Worked With
Brady Keys
April 19, 2025
I returned from having my car serviced and read the report. I specifically asked for an oil change and to have the tires rotated. That didn't happen. I'm very disappointed in your lack of listening to report. I specifically asked for an oil change and to have the tires rotated. That didn't happen. I'm very disappointed in your lack of listening to your paying customers. More
by Going elsewhere
Employees Worked With
Matt
