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Gene Messer Kia

Lubbock, TX

4.5
236 Reviews

6006 19th Street

Lubbock, TX

79407

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Showing 236 reviews

September 13, 2024

Emmanuel Zubia was the guy who worked on my car and he did such a good job, he was so nice and assured me that everything was in his hands More

by julieannaguajardo7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emmanuel zubia
Sep 13, 2024 -

julieannaguajardo7 responded

Emmanuel Zubia was so nice and did my oil change!!!

September 13, 2024

They do what they say and make everything as convenient as they can Called me a Uber going home and going back. Very convenient More

by Laddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk
Sep 15, 2024 -

Gene Messer Kia responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

September 10, 2024

Everyone was very courteous and helpful. I had a great experience. Thank you! Edna Cantu More

by Edna Cantu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Sep 13, 2024 -

Gene Messer Kia responded

Hi Edna, thank you so much for your positive comments about Gene Messer Kia! If you have any further questions, please give us a call. We're always happy to help!

September 10, 2024

They’ve been selling and servicing my new cars for over 5 years and they have always been excellent. More

by mnickel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Michael Bates, Matt Baugher.
Sep 13, 2024 -

Gene Messer Kia responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2024

Very stress-free purchase working with Tommy! The team matched the appraised value of our trade-in. More

by MurphTurf
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tommy
Sep 13, 2024 -

Gene Messer Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tommy here at Gene Messer Kia! If you're ever in need of more help, please let us know!

September 06, 2024

Everyone was friendly and helpful and everything was clean and well organized. Our salesperson was friendly, however was not knowledgeable on the vehicle we ended up getting. We were given incorrect in More

by m.lo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dee, Matt
Sep 11, 2024 -

Gene Messer Kia responded

Thank you for your feedback and for highlighting both the positive aspects of your visit and the areas where we fell short. I apologize for the incorrect information provided about the vehicle and payments, as that should not have happened. I will use your experience as a learning opportunity to improve. Please feel free to contact me if you’d like to discuss this further. Matt Baugher General Manager mbaugher@GeneMesser.com

September 03, 2024

Excellent kia car service. Timing manner. Service have excellent. Have to keep the service as well as in a good manner. We trust. More

by Babu Ellappan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
Sep 06, 2024 -

Gene Messer Kia responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 02, 2024

Honest, Fast, Respectful, Next time I am looking at vehicles I will definitely look at this dealership More

by Cnymeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jT
Sep 06, 2024 -

Gene Messer Kia responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2024

The people here at this dealership are all very respectful and make. Me feel comfortable. Joe is our go-to guy. ⭐️ More

by ropershauna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrone, Joe
Sep 05, 2024 -

Gene Messer Kia responded

Hi, we're happy to hear you had such a positive experience with Joe! We hope you have a great day!

August 31, 2024

I’m always treated well, given excellent service and care of my vehicle, given detailed information about what work needs to be done or was done, and in a reasonable amount of time. I keep coming back to Gen More

by bfenocchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Alexander
Sep 05, 2024 -

Gene Messer Kia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We are always more than happy to assist you if anything else comes up. Take care!

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