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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.7
478 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 478 reviews

October 05, 2026

John was very helpful, I appreciate his hard work to get me in my 2027 KIA Telluride vehicle! More

by Candy432161
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Neely
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Oct 06, 2026 -

Gene Messer Kia responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

October 01, 2026

The service advisors were very professional and courteous and informative of the repairs needed and work being done to make sure it’s correct More

by ernieflores72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander I believe
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Oct 02, 2026 -

Gene Messer Kia responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2026

Staff is always helpful! Will continue to come back! I’ve bought four KIA’s from this dealership and every time has been a great experience. More

by Kristopher G. Salaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
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Sep 30, 2026 -

Gene Messer Kia responded

Kristopher, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 27, 2026

I understand thst everyone has to get there oil changed. However, spending 60.00 dollars every 5000 miles sounds high to me. The only incentive they offer is 10% for scheduling in the afternoon! Gene Mes More

by orionabrum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Im unsure of name.
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Oct 04, 2026 -

Gene Messer Kia responded

Thank you for sharing your feedback. We understand that routine maintenance adds up, and we hear your concern about the cost of an oil change and the value of our current offers. I’m sorry your visit left you feeling disappointed. We’ll share your comments with our service team as we review how we can better serve our customers. Please contact me at Group 1 Kia Hub City so I can learn more about your visit and discuss your concerns directly. Matt Baugher General Manager mbaugher@group1auto.com

September 20, 2026

Great customer service. Explained numbers where I could understand. I recommend this dealership! And will be back ba k when my son needs a vehicle More

by des7989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan
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Sep 23, 2026 -

Gene Messer Kia responded

Hi, your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

September 17, 2026

There is no better feeling than knowing your cared for. This dealership is on point and makes sure all that's needed is done and correct. More

by Little Bit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
2 employees names unknown or forgot
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Sep 18, 2026 -

Gene Messer Kia responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 11, 2026

They have lost their attentiveness to customer care. I asked for tire rotation with the oil change and it wasn’t completed. I was told the car needed new spark plugs. Those were changed on the last visi More

by Jpullen67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathon
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Sep 18, 2026 -

Gene Messer Kia responded

Thank you for sharing your feedback. I’m sorry we failed to provide the attentive and accurate service you deserved. Your requested tire rotation should have been properly documented and completed, and your service history should have been reviewed before recommending spark plugs that were replaced during your previous visit. I understand why this experience caused you to lose confidence in our Service Department. I would appreciate the opportunity to review your visit personally and work toward making this right. Please contact me directly at the dealership at your convenience. Matt Baugher General Manager mbaugher@group1auto.com

September 10, 2026

Chris White was awesome to work with and made the process easy and seamless. Highly recommend working with Chris. More

by Josh Deleon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris White
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Sep 12, 2026 -

Gene Messer Kia responded

Josh, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Kia Hub City. Thanks for the recommendation, and have an amazing day!

September 10, 2026

Very impressed with Kia dealership in Lubbock Texas . My transaction on buying a new Kia K4 went quickly and effectively from start to finish . Personnel there were very cordial and considerate of my nee More

by Charles
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Leon Sales / Steven Campbell finance
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Sep 13, 2026 -

Gene Messer Kia responded

Hi Charles, we are so happy to read such a great review about Group 1 Kia Hub City! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2026

I've been a customer with GMK since 2016, the the people there care very helpful, respectful, kind. They care about their product, and their customers, they always do an awesome job on my vehicle. Thank you More

by deigoderby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Neely
Print
Sep 07, 2026 -

Gene Messer Kia responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Kia Hub City. If you have any further questions, please don't hesitate to reach out!

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