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Gene Messer Kia

Lubbock, TX

4.5
236 Reviews

6006 19th Street

Lubbock, TX

79407

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Showing 236 reviews

October 04, 2024

Everything at Gene Messer Kia was great. I was able to get detailed information on what was happening and what was needed. It was an easy experience. More

by laurenngastelum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD
Oct 12, 2024 -

Gene Messer Kia responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 04, 2024

They all helped me with a beautiful smile and kindness and I love my car! More

by Flower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
100% helpful
Oct 12, 2024 -

Gene Messer Kia responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 02, 2024

Horrible customer service. Had to check on status of vehicle every day. Kept saying a part was on back order. Called customer service and they got the part the next day. When p More

by Allysmom1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian, RC
Oct 05, 2024 -

Gene Messer Kia responded

Allysmom1990, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please, contact me at mbaugher@GeneMesser.com, I would like to discuss how we can regain your trust. Sincerely. Matt Baugher General Manager

October 02, 2024

Your staff was very professional and very kind. I will take my new Kia to no one else. More

by vonilyn1
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alex
Oct 06, 2024 -

Gene Messer Kia responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 01, 2024

Ryan Martinez at Kia Messer was professional, accomodating and courteous. If more salesman were like him I’d probably buy more cars. He made it an enjoyable experience. More

by Burchw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Martinez
Oct 05, 2024 -

Gene Messer Kia responded

Hi, we're happy you found Ryan to be so supportive during your experience here at Gene Messer Kia. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2024

Warm friendly family atmosphere and best car buying experience ever.salesman friendly warm and kind More

by barbararaider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Villanueva
Oct 05, 2024 -

Gene Messer Kia responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 30, 2024

I always take my Kia to get serviced here and everyone is always nice and attentive. I always get my vehicle back the same day within a couple hours. More

by estella.rosales630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Havens, Joshua McClure
Oct 05, 2024 -

Gene Messer Kia responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We are always more than happy to assist you if anything else comes up. Take care!

September 28, 2024

Kyle in maintenance was extremely courteous and helpful. He showed concern and a dedication to resolving our issues to our satisfaction. More

by jeffrunyon62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle
Oct 02, 2024 -

Gene Messer Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We look forward to your next visit! Take care!

September 28, 2024

Great experience from start to finish when purchasing my new car. Salesman Adam was very knowledgeable and answered any questions I had. Will definitely go back there when it’s time for my kids first car. More

by Tiffany
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam
Oct 02, 2024 -

Gene Messer Kia responded

Hello Tiffany, we're happy you found Adam to be so supportive during your experience here at Gene Messer Kia. We look forward to your next visit! Take care!

September 19, 2024

The people at Gene Messer Kia were fabulous to work with. They helped us find exactly what we were looking for. More

by macy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Villanueva
Sep 21, 2024 -

Gene Messer Kia responded

Hi Macy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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