Gene Messer Kia
Lubbock, TX
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Everything at Gene Messer Kia was great. I was able to get detailed information on what was happening and what was needed. It was an easy experience. I was able to get detailed information on what was happening and what was needed. It was an easy experience. More
Horrible customer service. Had to check on status of vehicle every day. Kept saying a part was on back order. Called customer service and they got the part the next day. When p Had to check on status of vehicle every day. Kept saying a part was on back order. Called customer service and they got the part the next day. When picking up car service advisor stated that they didn’t tell me before but that I would need a battery soon. Got car home and wouldn’t start later in the evening, the battery was completely dead. After further investigation the entire issue with my car could have been solved with a new battery. Don’t think they even checked that, and I know they had to jump it to even move the car because it wouldn’t hold a charge. Very incompetent and do not recommended this dealership. More
Ryan Martinez at Kia Messer was professional, accomodating and courteous. If more salesman were like him I’d probably buy more cars. He made it an enjoyable experience. accomodating and courteous. If more salesman were like him I’d probably buy more cars. He made it an enjoyable experience. More
I always take my Kia to get serviced here and everyone is always nice and attentive. I always get my vehicle back the same day within a couple hours. always nice and attentive. I always get my vehicle back the same day within a couple hours. More
Great experience from start to finish when purchasing my new car. Salesman Adam was very knowledgeable and answered any questions I had. Will definitely go back there when it’s time for my kids first car. new car. Salesman Adam was very knowledgeable and answered any questions I had. Will definitely go back there when it’s time for my kids first car. More