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Gene Messer Kia
Lubbock, TX
293 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 293 reviews
April 07, 2016
Avoid this Dealership at all costs Took my 2015 Kia Cadenza in for Warranty service yesterday. UVO system found TPMS fault and scheduled service for me. That part of the system works gr Took my 2015 Kia Cadenza in for Warranty service yesterday. UVO system found TPMS fault and scheduled service for me. That part of the system works great. It's the dealership that's worse than awful. The service department will not answer the phone. After trying twice in a 15 minute period to get them on the phone, I asked to speak to the GM and he wouldn't answer the phone. After I got the car back the service advisor told me that it was just low tire pressure on all four tires. But what he didn't tell me was that the tech just pulled a fuse and reset the system. I know because the fuse panel was sitting on the floor when I got back in the car at the dealership. When I got home later, I turned the car off and went inside for about an hour. When I went back outside to start the car again the TPMS warning light came right back on. They didn't fix anything. What they did do was over inflate my $900.00 tires to 45 psi. Do not take your prize possession to them for anything. They have a major problem with their service department. This is my 5th Kia, you would think that they would treat their most loyal customers better. More
by techtrsh
Employees Worked With
Jerry Eaton
February 27, 2016
Wonerful Experience We just want to Thank Tegan for selling us a car after 13yrs . We were so please with him , he never push us to buy anything. We ask and he was so fr We just want to Thank Tegan for selling us a car after 13yrs . We were so please with him , he never push us to buy anything. We ask and he was so friendly and knew what he was talking about. We had our hearts set on another Camry . So we drove a Kia one after another, especially a 2015 Kia Cadenza. We said ok.. but still wanted to drive a new Camry, so we did and he save us the trouble of running around. So we did and omg terrible. The Kia Cadenza was the one... Tegan was so helpful and a knew what he was talking about. We were so please it was so easy to buy a car. After all the bad deals we had it the pass. Tegan did whatever we needed and got everything taken care of that he promise. We love this young man. Thank you Tegan we love our car and havent seen one like it.. God bless! Sending everyone we know to Tegan!! More
by honeybee33
Employees Worked With
Tegan
October 09, 2015
Great Experience!!! Tanner Gillem was GREAT!! i called on him earlier in the week, and was able to put together some used trucks for us to come and look at and try out. N Tanner Gillem was GREAT!! i called on him earlier in the week, and was able to put together some used trucks for us to come and look at and try out. NO HASSLE and wasnt bombarded with pressure sales pitch. We were happy with the friendly staff and how easy the whole process was. WE WILL BE BACK!! More
by jthompson
Employees Worked With
Tanner Gillem
