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Gene Messer Kia

Lubbock, TX

4.5
289 Reviews

6006 19th Street

Lubbock, TX

79407

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Showing 289 reviews

July 31, 2023

Dealership was nice and clean, the staff was nice and courteous. Will definitely recommend to a friend. More

by lizzie.ec1995
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh, Shaun
Aug 02, 2023 -

Gene Messer Kia responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 16, 2023

Very attentive to my needs and made my aware of any issues. Reviews work done More

by Killer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 19, 2023 -

Gene Messer Kia responded

Thank you for being our customer, we appreciate your kind words!

July 11, 2023

Great and friendly people. Everything was super easy. The service was excellent and very fast. More

by twj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rubin
Jul 27, 2023 -

Gene Messer Kia responded

We're happy you found our staff to be so supportive during your experience here at Gene Messer Kia.

July 08, 2023

Always respectful and courteous. Staff goes above and beyond to take care of you and your vehicle in a timely manner. More

by Mlramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 07, 2023 -

Gene Messer Kia responded

Thank you Miramos for your kind words! We are pleased that you always have a great service experience with us! We thank you for your business and your Five Star review and will look forward to your next visit!

July 01, 2023

Gene Messer Kia makes buying a vehicle easy and hassle free! Staff is courteous and customer oriented. Highly recommend Logun Saenz and this dealership! Thanks Gene Messer Kia! More

by sharla0414
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logun Saenz, Matt, and Sean
Jul 04, 2023 -

Gene Messer Kia responded

We are glad our staff provided you with an enjoyable experience. We look forward to your business with us again!

June 24, 2023

Gene Messer Kia has always been customer service oriented ever since I bought my Kia. They continue to exceed my expectations each time that I visit. I will recommend everyone to go to Gene Messer Kia for yo More

by Charles
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jesse
Jun 27, 2023 -

Gene Messer Kia responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 23, 2023

Worst warranty service I've ever had. They constantly gave the wrong information. Repeatedly promised to call about repair and never did. Twice told me to bring the car only to say they c More

by GVerdi
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know names.
Jun 27, 2023 -

Gene Messer Kia responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Matt Baugher General Manager mbaugher@GeneMesser.com

Jun 27, 2023 -

GVerdi responded

I will contact you directly as soon as the repair of my car is successfully completed.

June 22, 2023

They are caring and make a person feel like we can trust the service that they provide More

by frogyrz
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Aldo
June 22, 2023

Very quick and courteous. Listened to all my concerns and even had to go back and talk more about the trim. So they could order all of the trim that is needed instead of just More

by gitmobaby
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Not sure of the service men's names. The shuttle driver Mike was very courteous and helpful.
Jun 27, 2023 -

Gene Messer Kia responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 21, 2023

Messer Kia seems to be trying to overcome the body parts industry shortage, but waiting a month for repairs appears excessive. More

by dustyn
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bea, Landon
Jun 24, 2023 -

Gene Messer Kia responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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