Gene Messer Kia

Worst service, lies after lies the work that stated was done was not! When you pay almost 2,000 you expect them to clean the mess and refill the fluids it leaked. done was not! When you pay almost 2,000 you expect them to clean the mess and refill the fluids it leaked. More

Great service. Mechanic took care on not leaving greasy prints both inside and out. Service desk was accommidating with explanations about service work done and wha Mechanic took care on not leaving greasy prints both inside and out. Service desk was accommidating with explanations about service work done and what may need future attention. Only downer was I had set up a appointment time for 2pm, but there were three cars ahead of me. They gave me a Uber both to take me home and pick me up do to the delay. Overall, I would gladly recommend Gene Messer Kia to friends or family. More

The tech explained the work performed, very informative. Always a good experience when taking my car to be serviced Always a good experience when taking my car to be serviced More

The service department needs attention. When I bring a vehicle in to be serviced they don’t do the job in a timely manner or just don’t do the job at all. It’s happened to me numerous times When I bring a vehicle in to be serviced they don’t do the job in a timely manner or just don’t do the job at all. It’s happened to me numerous times and is starting to become a reoccurring issue. For example, I recently brought my vehicle in due to having a coolant leak (kept having to refill the coolant overflow tank), flat tire and due to my wireless charging not working. The dealership kept my vehicle (Kia Carnival) for 5 days and couldn’t tell me what was wrong with my vehicle and didn’t do any work to my vehicle. I found this extremely upsetting because I didn’t realize that they only added air in my tire instead of fixing the flat I had while I was in the middle of a 2 hour drive with my 5 children who are all 6 years or younger (still in car seats). More

I had an amazing experience and John was very helpful! He was able to get my car in and out and also answer all the questions I had. I really appreciate him. He was able to get my car in and out and also answer all the questions I had. I really appreciate him. More

All my service needs were meet today provided by the staff, great communication and excellent quality service was rendered staff, great communication and excellent quality service was rendered More

Great service. Kind people. The work is always done properly when the job is done. Kind people. The work is always done properly when the job is done. More

I brought in my 2021 Kia Sorento S with transmission problems. My car was just under 70,000 and the transmission needed to be replaced. The service cost was just under $5,000 dollars. The fact that a problems. My car was just under 70,000 and the transmission needed to be replaced. The service cost was just under $5,000 dollars. The fact that a 2021 car w under 70,000 miles needed a new transmission is horrible. I loved my Kia but this has put a bad taste in my mouth about Kia’s and the fact that no one involved with Kia dealership would help us get into another car is unreal to me. One employee offered help but we received no phone call from a sales guy. Basically, Kia knew it was wrong that the transmission failed but were not willing to act in any proactive manner to help make an awful situation more palatable. I will never buy another Kia. I won’t recommend them to anyone. I won’t recommend this dealership to anyone. Incredibly disappointed More

Joe was awesome thanks for everything. The car is great will continue to work with you The car is great will continue to work with you More

The service department is great but the salesmen are not. Went in 3 times to look at a Telluride. No one would help me. I bought one in Frisco. Went in 3 times to look at a Telluride. No one would help me. I bought one in Frisco. More