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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.7
412 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 412 reviews

October 15, 2024

The ease in scheduling was awesome. The service writer was probably the best I’ve had the opportunity to have. More

by rawwkked
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name.
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Oct 17, 2024 -

Gene Messer Kia responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 14, 2024

Would highly recommend for any repairs. Always honest and very professional. Love the fact they do the all points check to ensure nothing else is wrong with your vehicle. All the staff go a More

by Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Oct 17, 2024 -

Gene Messer Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Kia! We are always more than happy to assist you if anything else comes up. Take care!

October 12, 2024

The service was great they answered all questions and kept me updated on everything that was going on More

by finch4010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Oct 15, 2024 -

Gene Messer Kia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Kia! Please don't hesitate to reach out if there's anything additional we can do for you.

October 12, 2024

Wait time too long and they left part in my car. A part that should have been installed More

by Jazzyjoyce35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Services
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Oct 18, 2024 -

Gene Messer Kia responded

Jazzyjoyce35, Thank you for your feedback about the part, this should not have happened, and I apologize for any inconvenience you faced due to the extended wait time. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. David Thomas Service Manager dthomas@GeneMesser.com

October 12, 2024

My advisor Ramon Cortez was very helpful, and professional. I’m very satisfied. Thank you. More

by Evelyyn.ambber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Cortez
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Oct 18, 2024 -

Gene Messer Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We are always more than happy to assist you if anything else comes up. Take care!

October 10, 2024

Great customer service and very fast would highly recommend this dealership for any future service. More

by 19sanjg78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
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Oct 13, 2024 -

Gene Messer Kia responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 04, 2024

They all helped me with a beautiful smile and kindness and I love my car! More

by Flower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
100% helpful
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Oct 12, 2024 -

Gene Messer Kia responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 04, 2024

Everything at Gene Messer Kia was great. I was able to get detailed information on what was happening and what was needed. It was an easy experience. More

by laurenngastelum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD
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Oct 12, 2024 -

Gene Messer Kia responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 02, 2024

Horrible customer service. Had to check on status of vehicle every day. Kept saying a part was on back order. Called customer service and they got the part the next day. When p More

by Allysmom1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian, RC
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Oct 05, 2024 -

Gene Messer Kia responded

Allysmom1990, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please, contact me at mbaugher@GeneMesser.com, I would like to discuss how we can regain your trust. Sincerely. Matt Baugher General Manager

October 02, 2024

Your staff was very professional and very kind. I will take my new Kia to no one else. More

by vonilyn1
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Oct 06, 2024 -

Gene Messer Kia responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

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