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Gene Messer Kia

Lubbock, TX

4.5
289 Reviews

6006 19th Street

Lubbock, TX

79407

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Showing 289 reviews

October 26, 2023

Staff was very kind, professional and patient and addressed all my questions and concerns. Thanks! More

by jill.flanary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 31, 2023 -

Gene Messer Kia responded

It's great to hear that the staff was kind, professional, and patient and addressed all your questions and concerns. Excellent customer service that takes the time to understand and assist with your needs is invaluable. Your positive feedback is appreciated.

October 25, 2023

The people their are kind and courteous and explain everything really well. The facility is nice and clean More

by Clarice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember names
Oct 31, 2023 -

Gene Messer Kia responded

It's wonderful to hear that the people at the facility are kind, courteous, and provide clear explanations. A clean and pleasant facility can certainly enhance the overall experience. Your feedback is greatly appreciated!

October 25, 2023

Wonderful, super fast service! Everyone in the shop was very friendly and accommodating. Would recommend to others! More

by oliedol5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Nov 01, 2023 -

Gene Messer Kia responded

It's great to hear that you received wonderful and super-fast service from the friendly and accommodating team at Gene Messer Kia. Recommendations from satisfied customers like you are a testament to their quality of service. Your feedback is valued!

October 24, 2023

I waited at the dealership while getting an oil change. The wait wasn’t very long at all and the communication from the service advisor was excellent. More

by KarSpar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stewart
Nov 02, 2023 -

Gene Messer Kia responded

It's great to hear that your wait at Gene Messer Kia for an oil change wasn't very long and that the communication from the service advisor was excellent. Efficient service and clear communication can make the wait much more manageable. Your positive feedback is much appreciated!

October 24, 2023

They are Always friendly and helpful. Answers any questions I have. Courteous and knowledgeable staff. More

by Mlramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Oct 31, 2023 -

Gene Messer Kia responded

It's great to hear that our staff is always friendly and helpful, readily answering your questions. Having a courteous and knowledgeable team can greatly enhance the customer experience. Your feedback is valued.

October 23, 2023

They were Extremely accommodating and friendly and were so were so easy to work with More

by vjkat
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun Melville, Ginger, Kalin Guerra
Oct 25, 2023 -

Gene Messer Kia responded

It's wonderful to hear that Gene Messer Kia was extremely accommodating and friendly and that we were easy to work with. Accommodating and friendly service can greatly enhance the overall customer experience. Your positive experience is appreciated!

October 03, 2023

Horrible service. They took almost three monthts to fix my car after it was stolen. At one point they “fixed” the wrong vehicle which pushed back everything. They were More

by Nb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John
Oct 16, 2023 -

Gene Messer Kia responded

Thank you for bringing this to my attention. I apologize for the inconvenience and misunderstanding you experienced. I would like an opportunity to fix this and to earn your business, please contact me at mbaugher@GeneMesser.com. I look forward to speaking with you. Matt Baugher, General Manager

September 28, 2023

xxxx poor communication I've had to call twice about a rebate I'm still owed More

by bjb5583
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ruben Naverette ,,Josh S.[ finance mgr.]
September 21, 2023

The service advisors in the drive greeted me with exceptional curtesy and informed my every step of the process of my vehicle in a timely manner. More

by kanemoses38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Saenz
Sep 24, 2023 -

Gene Messer Kia responded

Thank you for your kind words! We're delighted to hear that you had a top-notch experience during your visit. Providing exceptional customer service is a top priority for us, and your feedback is greatly appreciated. Thank you for your support!

September 15, 2023

I'd like to share my recent experience with Campbell Stephen at KIA Gene Messer, and it's been a bit of a rollercoaster. On a Saturday, the 9th of [Month], my car had the engine light on. I drove over More

by Macarthur Diby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Campbell
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