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Gene Messer Kia

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
488 Reviews
Gene Messer Kia is your local source for all things Kia. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Kia you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Brownfield and Littlefield. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6006 19th Street

Lubbock, TX

79407

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Showing 488 reviews

March 06, 2025

Not timely whatsoever. Upwards of 4 hours for just an oil change and tire rotation. More

by TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A. Havens
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Mar 09, 2025 -

Gene Messer Kia responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Matt Baugher General Manager mbaugher@GeneMesser.com

March 05, 2025

Ok work I guess, but believe overcharged of $589 for only diagnostic without telling me how much it would to diagnose before diagnosis and inspected things I did not want inspected only wanted hose and therm More

by Gtrev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle havens
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Mar 09, 2025 -

Gene Messer Kia responded

I apologize for your experience. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. David Thomas Service Manager dthomas@GeneMesser.com

Mar 09, 2025 -

Gtrev responded

Yes, Mr Thomas, my name is Gus Trevino invoice # 198803, customer 560533, February 25, 2025 service date , e mail, gtrev@suddenlink.net, cellular 806-548-4676, looking forward to hear from you, thank you for your consideration.

March 03, 2025

Very friendly and helpful. Everyone was great to work with and not too pushy, which I love. More

by Sambigham6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kino Aguirre
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Mar 06, 2025 -

Gene Messer Kia responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 02, 2025

They are trying to fix issues and i appreciate it . Still a work in progress. Loaner is helping More

by Karenmccleery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Mar 05, 2025 -

Gene Messer Kia responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 02, 2025

Great customer service the guy at service was awesome Helped and explained things great will Be back More

by Crystal.parker48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Black guy
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Mar 05, 2025 -

Gene Messer Kia responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 01, 2025

John from the Service Dept, is incredible! Literally is the best! Really takes his time with the customers! Went above and beyond! We went in with couple issues with my vehicle, he left me kno More

by Janell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Mar 05, 2025 -

Gene Messer Kia responded

Hello Janell, thank you for your kind review; we are happy to pass along your comments to John here at Gene Messer Kia! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 01, 2025

Gene Messer Kia staff is very respectful and helpful. Every time I go in the greet me with a smile and good attitude. Inside and outside is a very clean environment. More

by Chyanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Print
Mar 04, 2025 -

Gene Messer Kia responded

Hello Chyanne, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

February 28, 2025

Scheduled service was great. Kyle H. checked me in and kept me informed as my vehicle was serviced. I was informed before any needed maintenance was performed and the price was More

by Jrb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Haven
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Mar 02, 2025 -

Gene Messer Kia responded

Hi, we're happy you found Kyle to be so supportive during your experience here at Gene Messer Kia. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 26, 2025

Customer service was great. Dee Alonzo was very helpful and knowledgeable with helping us find the best car for us and made the transaction quick and easy. I highly recommend hi More

by lesliegonzo29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dee Alonzo
Print
Feb 28, 2025 -

Gene Messer Kia responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 25, 2025

They were very helpful and they had amazing customer service. I’m very happy they helped me get my first car More

by Makayla Gonzales
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Leon
Print
Feb 28, 2025 -

Gene Messer Kia responded

Hello Makayla, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

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