Gene Messer Kia
Lubbock, TX
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Originally I wrote a steller review when I received the Kia. I paid to have it transported but since I have had to fight, complain to get everything that was promised, car mats, the registration. I paid th Kia. I paid to have it transported but since I have had to fight, complain to get everything that was promised, car mats, the registration. I paid the lease off early only to find out from KIAMFUSA that the dealer had lost the title. I just received the title two months later and I had to send to TXDMV for transfer for another 2-3 weeks. I thought this small town dealer would take care of things. I don't believe that they are dishonest just poor administrative management. They are inept. More
This dealership lists vehicles for sale on their website and cars.com that they have no intention of selling. I was interested in 3-4 decent vehicles listed for sale that were $7,000 or less. Some were new and cars.com that they have no intention of selling. I was interested in 3-4 decent vehicles listed for sale that were $7,000 or less. Some were new listings, added within the last 24 hours, and some had been listed for at least a week. When I went to the dealership and asked if I could see them, I was told 3 of them were junk vehicles and were being sold in an auction, one the other had been sold. The cheapest vehicles they had that were decent were actually $11,000 and higher. The salesman told me the cheaper vehicles they list online don’t actually reflect the vehicles they have for sale. I’ll give him credit for being honest with me in person, but I didn’t appreciate the sales tactic to get people in the door by advertising the $7,000 and less vehicles. More
Everyone was very friendly and helpful! Oscar and Daniel made the process of buying very easy. From trading in my old car to getting the new one, it was a simple process. made the process of buying very easy. From trading in my old car to getting the new one, it was a simple process. More
Thank you Gene Messer Kia Service team! Always happy with our service experience. For the situation we were I feel Tina worked things out as quickly and efficiently as possible. -Haun our service experience. For the situation we were I feel Tina worked things out as quickly and efficiently as possible. -Haun More
I have had my Kia Optima 2019 in the service dept at Lubbock a week tomorrow. They informed me that the part would be in Tuesday June 22, 2021 and when I called today to check on it they wouldn’t let me Lubbock a week tomorrow. They informed me that the part would be in Tuesday June 22, 2021 and when I called today to check on it they wouldn’t let me talk to anyone about it an wouldn’t return my calls. I finally went down (in a rental car) and everyone there was uncooperative. Lousy service from all of them. More
Firstly I want to start off by saying this. The folks working there are super friendly, caring, understanding and very easy to work with. You give them an idea of what you want and bam they’ve got severa working there are super friendly, caring, understanding and very easy to work with. You give them an idea of what you want and bam they’ve got several options for you. I’m super super thankful I went to them for my new vehicle because I didn’t feel pressured like most car centers do. They worked with the financing I had and set me up with a vehicle I absolutely love, I recommend people come here to get their new cars because THEY WILL TAKE CARE OF YOU. That’s the biggest plus for them is that they take care of you and they treat you super super friendly. Joe Villanueva felt like an uncle when I was talking to him. All in all 10/10. More