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Gene Messer Kia

Lubbock, TX

4.5
236 Reviews

6006 19th Street

Lubbock, TX

79407

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Showing 236 reviews

July 25, 2022

Sales team and loan manger did a great job with communication and information about the car. More

by st3bigo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk in sales
Jul 26, 2022 -

Gene Messer Kia responded

Thank you for your kind words! We look forward to your business with us again!

May 31, 2022

Originally I wrote a steller review when I received the Kia. I paid to have it transported but since I have had to fight, complain to get everything that was promised, car mats, the registration. I paid th More

by toddjhoover
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Anderson
Jun 13, 2022 -

Gene Messer Kia responded

Thank you for bringing this to my attention. I apologize for what you have experienced after the sale of your Kia. I would like an opportunity to fix this and to earn your business, please contact me at randerson@GeneMesser.com. I look forward to speaking with you. Ryan Anderson General Manager

Jun 14, 2022 -

toddjhoover responded

I have sent you a couple of emails. I paid off KMFUSA on 3.25.22 and still don’t have the title. I am going to closing now on my home and this is holding up my Move. I can’t believe how much this is messing up my life and costing me $$. All because y’all lost or didn’t have the title in the first place. I asked you over a month ago to fix this.

May 21, 2022

I got there and immediately got my car in and worked on it. Thank you Kia More

by llaw40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina Guz
May 23, 2022 -

Gene Messer Kia responded

Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your service visit.

April 26, 2022

This dealership lists vehicles for sale on their website and cars.com that they have no intention of selling. I was interested in 3-4 decent vehicles listed for sale that were $7,000 or less. Some were new More

by M
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rather not say, but I do have his business card
May 03, 2022 -

Gene Messer Kia responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Ryan Anderson the General Manager will be reaching out to you soon to assist.

January 24, 2022

The offered me a price for a car that was almost 4 time than what the had listed on their own website. More

by BlackYeti9004
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean
Jan 27, 2022 -

Gene Messer Kia responded

I apologize that you experienced this sales issue. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you. Ryan Anderson General Manager randerson@GeneMesser.com

October 15, 2021

Could not get anyone to answer me. There was no response. Heard nothing.. Nota word More

by bammaw08
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No one
Oct 19, 2021 -

Gene Messer Kia responded

Thank you for your feedback. I apologize we were unable to assist you over the phone because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Ryan Anderson General Manager randerson@GeneMesser.com

July 02, 2021

Everyone was very friendly and helpful! Oscar and Daniel made the process of buying very easy. From trading in my old car to getting the new one, it was a simple process. More

by Slf777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar, Daniel
Jul 07, 2021 -

Gene Messer Kia responded

Thank you for your kind words for Oscar and Daniel, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!

June 29, 2021

Thank you Gene Messer Kia Service team! Always happy with our service experience. For the situation we were I feel Tina worked things out as quickly and efficiently as possible. -Haun More

by haunrhoads
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina Guzman
Jun 30, 2021 -

Gene Messer Kia responded

Thank you for your thoughtful review. We're glad to hear you had such an outstanding experience working with Tina. Please let us know if we can ever assist you again in the future!

June 22, 2021

I have had my Kia Optima 2019 in the service dept at Lubbock a week tomorrow. They informed me that the part would be in Tuesday June 22, 2021 and when I called today to check on it they wouldn’t let me More

by Yvonnegoldston
Recommend Dealer
No
Employees Worked With
All in service dept at 4:30 pm. No names
Jul 15, 2021 -

Gene Messer Kia responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Ryan Anderson General Manager randerson@GeneMesser.com

June 15, 2021

Firstly I want to start off by saying this. The folks working there are super friendly, caring, understanding and very easy to work with. You give them an idea of what you want and bam they’ve got severa More

by Shane Rodriguez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Villanueva
Jun 23, 2021 -

Gene Messer Kia responded

Thank you Shane for your kind words for Joe! We are thrilled that he and our team provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new car.