Gene Messer Kia

Messer Kia seems to be trying to overcome the body parts industry shortage, but waiting a month for repairs appears excessive. industry shortage, but waiting a month for repairs appears excessive. More

The service tech who checked us in was polite. However, it was a 10:30 appointment on a Saturday we called at 3:30 and they were just checking the car. They did not call and closed for the weekend However, it was a 10:30 appointment on a Saturday we called at 3:30 and they were just checking the car. They did not call and closed for the weekend. We live out of town and had to go back on Monday. We called again and still had to just show up to get information about the car. More

Overall, everyone was professional, personable, helpful, reasonable and very Friendly! The business setting was very clean and presentable. reasonable and very Friendly! The business setting was very clean and presentable. More

So awesome I’ve bought 6 Kia since 2016 from same sales person will again person will again More

Good costume service friendly and fast also very efficient I will highly recommend thanks you efficient I will highly recommend thanks you More

Not impressed with your service department, we have brought four kia from your dealership over 20 years and we have never had problems with the service till we got this telluride three years ago, even brought four kia from your dealership over 20 years and we have never had problems with the service till we got this telluride three years ago, even walking in to the dealership is not the same not friendly at all, been waiting for my vehicle to been fix for over 3 weeks and still waiting, we don’t even get a call to let us know what is happening, More

Worst customer service I’ve ever dealt with. Have had my car in shop at least four times now (one time for 10+ days), and have yet to fix the problem. Have had my car in shop at least four times now (one time for 10+ days), and have yet to fix the problem. More

I wasn't greeted upon arrival. The attendings seemed unbothered or pressed to see about my problem. The attendings seemed unbothered or pressed to see about my problem. More

Their service department is great! After a maintenance check, they tell what was checked and what they did. Like check fluid levels and fill. Checked brakes, they are good. Really lik After a maintenance check, they tell what was checked and what they did. Like check fluid levels and fill. Checked brakes, they are good. Really like this department at Gene Messer Kia! More