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Gene Messer Kia

Lubbock, TX

Overview
Reviews
Vehicles
4.5
275 Reviews
Call Dealership (877) 356-5229

6006 19th Street

Lubbock, TX

79407

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Showing 275 reviews

March 01, 2025

Gene Messer Kia staff is very respectful and helpful. Every time I go in the greet me with a smile and good attitude. Inside and outside is a very clean environment. More

by Chyanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Mar 04, 2025 -

Gene Messer Kia responded

Hello Chyanne, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 01, 2025

John from the Service Dept, is incredible! Literally is the best! Really takes his time with the customers! Went above and beyond! We went in with couple issues with my vehicle, he left me kno More

by Janell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Mar 05, 2025 -

Gene Messer Kia responded

Hello Janell, thank you for your kind review; we are happy to pass along your comments to John here at Gene Messer Kia! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 28, 2025

Scheduled service was great. Kyle H. checked me in and kept me informed as my vehicle was serviced. I was informed before any needed maintenance was performed and the price was More

by Jrb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Haven
Report | Print
Mar 02, 2025 -

Gene Messer Kia responded

Hi, we're happy you found Kyle to be so supportive during your experience here at Gene Messer Kia. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 26, 2025

Customer service was great. Dee Alonzo was very helpful and knowledgeable with helping us find the best car for us and made the transaction quick and easy. I highly recommend hi More

by lesliegonzo29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dee Alonzo
Report | Print
Feb 28, 2025 -

Gene Messer Kia responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 25, 2025

The service department was fast, efficient, and very helpful. John Stewart helped me understand everything in a very polite way More

by mday8455
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aldo
Report | Print
Feb 28, 2025 -

Gene Messer Kia responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 25, 2025

They were very helpful and they had amazing customer service. I’m very happy they helped me get my first car More

by Makayla Gonzales
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Leon
Report | Print
Feb 28, 2025 -

Gene Messer Kia responded

Hello Makayla, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 22, 2025

I TRULY TRULY APPRECIATE KYLE FOR THE TIRE ROTATION, and BEING ABLE TO USE MY DISCOUNT ON IT!! THANK YOU KYLE! More

by Dorene Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Feb 24, 2025 -

Gene Messer Kia responded

Hello Dorene, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

February 20, 2025

Michael from services was professional, kind, and truly helpful. He kept me updated and was just all around and amazing worker. More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Feb 21, 2025 -

Gene Messer Kia responded

Hi Andrea, we're happy you found our staff Michael to be so supportive during your experience here at Gene Messer Kia. We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2025

Just nice service with a comfortable waiting room. This was my first experience with Kia. Thanks More

by Bob
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Feb 21, 2025 -

Gene Messer Kia responded

Hi Bob, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 18, 2025

Adam was the best and the experience was easy and the deal was made in the time frame I desired. From test drive to finance, the team was excellent! I would refer Gene Messer 100 times over again. I will More

by Phil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Feb 21, 2025 -

Gene Messer Kia responded

Hi Phil, thank you for your kind review; we are happy to pass along your comments to Adam here at Gene Messer Kia! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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